Role Overview: Weekend availability is required for load tracking and customer support as part of cross-functional training.

Location: Burlington, ON

Key Responsibilities Order & Dispatch Management

- Enter and manage customer orders accurately within the TMS
- Verify all shipment details including pickup/delivery addresses, contacts, and reference numbers
- Source carriers and negotiate competitive rates
- Dispatch loads to carriers with all required instructions
- Confirm customs broker details and update shipment records

Communication & Coordination

- Provide same-day updates to customers and internal teams
- Route communications to the appropriate department when needed
- Maintain professional communication with carriers and customers at all times

Tracking & Customer Support

- Track and trace shipments, including weekend coverage
- Collect proof of delivery (POD) within a reasonable timeframe
- Assist customer service with operational escalations

Documentation & Compliance

- Save and organize shipping documents, customs paperwork, and packing lists
- Maintain accurate records of quotes and shipment files




- Ensure carriers meet insurance and safety requirements before booking
- Update carrier, shipper, and consignee profiles
- Support documentation flow between internal teams and carriers

Issue Resolution

- Address service issues, delays, or accessorial charges
- Coordinate resolutions with carriers and customers
- Escalate complex problems when necessary

Qualifications :

- Strong verbal and written communication skills
- Excellent customer service and relationship management skills
- Highly organized with strong attention to detail
- Ability to multitask and prioritize in a fast-paced setting
- Strong problem-solving and decision-making ability
- Calm and professional under pressure
- Comfortable learning recent software and systems
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong typing and data entry skills
- Self-motivated with a strong sense of ownership and accountability

Preferred :

- Experience with TMS platforms such as TransPlus or Fleet Manager
- Previous experience in logistics or transportation

📌 Logistics Coordinator - Transportation (Burlington)
🏢 Raya Workforce
📍 Burlington