Registrar’s Office Service Specialist I

// Office of the Registrar

Position Purpose and Summary

The Registrar’s Office Service Specialist I - with a focus on producing all university issued ID cards and enrolling international students in Interim Health Insurance.

Key Areas of Responsibility

- Student ID Cards
- Provide service to students, staff, and faculty of TWU by providing ID cards in large batch jobs and individually upon request.
- Interim Health Insurance
- Enroll new TWU international students in interim health insurance as required by university policy, including reconciling reports and billing to student accounts.
- Student Service HUB
- Provide front line and administrative support to the student service HUB and Office of the Registrar as directed.
- Student Accounts and Registration
- Provide back up support for student account related tasks, including receipting of payments and collections. Assist with student registration changes.
- General
- Participate as a professional team member of the Office of the Registrar with a particular focus on improving service to students, parents, staff, faculty, and others. Work in co‐operation with and act as backup for other office staff as needed.
- Accept personal accountability for continuously improving performance, working cooperatively with all on-campus departments.

The Person

Skills and Abilities

- Strong customer service and problem-solving skills.
- Robust interpersonal skills with the ability to communicate positively in a cross
- and multi-cultural environment.
- Excellent written and verbal communication skills.
- Able to uphold privacy and confidentiality.
- Skilled in the use of computers and familiar with various software, database,



and spreadsheet programs.
- Knowledge of accounting practices and excellent numerical skills.
- Detail oriented with strong organizational skills.
- Able to work under time and financial pressures.
- Flexible in meeting deadlines and ensuring the delivery of professional registration, student account, and records services to the TWU community.
- Able to act as a team player putting aside personal preferences in order to seek the common good for customers, students and departments.

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.

Servant-Leader Way of Life : Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.





Key Internal Interactions

Reports :None

Reports to :Manager of Student Finances

Standards & Requirements

Education :

- Bachelor’s degree preferred.
- Two years of post-secondary education required.

Experience :

- Minimum 2-3 years of related experience.
- Customer service experience required.
- Accounting background an asset.
- Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing._

Advantages Of Working at TWU :

- A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
- Annual statutory holidays (14) with generous vacation accruement.
- Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
- Torch tuition scholarship for dependents of eligible employees attending TWU.
- Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
- Discounts and perks for the on-site Trinity Western Outfitters Campus Store cafeterias and bookstore, as well as shops and restaurants in Fort Langley.
- Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
- Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
- Free employee parking on campus.
- Special community events throughout the year.
- Employee and Family Assistance Plan (EFAP).
- A positive Christian fellowship environment.
- Trinity Western University is located on the traditional ancestral territory of the Sto:lo people._

📌 Registrar's Office Service Specialist (Langley)
🏢 Trinity Western University
📍 Langley