About us

Founded in 2012, Major Refrigeration Ltd. has proudly delivered reliable Refrigeration, HVAC, Controls, and Energy Solutions to customers across Canada. Headquartered in Grimsby, Ontario, the company operates throughout Ontario, Nova Scotia, New Brunswick, and Prince Edward Island, and continues to expand into recent regions.

With a team of over 170 employees (throughout the provinces), we are continuously expanding and strengthening our workforce across all divisions to support our growth and maintain the high level of service our customers expect and deserve. - The Position - Role and Responsibilities :

- Operate and manage a multi-line telephone system, document calls while providing excellent customer service

- Review and document service calls submitted through customer websites

- Prioritize and schedule service calls based on urgency

- Communicate clearly and effectively with the Dispatch team

- Review weekly employee timesheets for accuracy,



verifying hours and bon details using work orders and GPS system

- Other administrative duties as assigned - Qualifications :

- High school diploma or equivalent

- Minimum one (1) year experience in an Administrative or Dispatch position

- Excellent written and verbal communication skills (English)

- Organized and ability to multi task with excellent customer service skills

- Ability to learn geographical areas (using GeoTab)

- Proficient in Microsoft Office

- Ability to work Monday to Friday, with flexibility to work shifts between 7:00am - 5:00pm - Compensation & Incentives :

- Health, vision and dental benefits package

- Company Retirement Savings Plan (RSP)

- Casual dress attire in the office

- Eligible for vacation days after probationary period

- Permanent, year round employment

📌 Dispatch (Grimsby)
🏢 MAJOR REFRIGERATION
📍 Grimsby