Support GM Financial customers and dealers in English and French through multi-channel service, account resolution, and explicit communication. This hybrid position includes three office days weekly.

As a Customer Experience Advocate, you will deliver first-contact resolution while supporting customer satisfaction and retention. The work covers dealer phone support, end-of-term inquiries, customer and dealer resolution, and deficiency follow-up. You will use established policies, financial service systems, and Microsoft Office.

Key Responsibilities:

- Resolve customer and dealer inquiries through multi-channel requests
- Receive outbound calls and schedule account follow-up
- Explain lease-end options, obligations, policies, and procedures
- Coordinate dealer,



customer, and interdepartmental communications
- Promote GM Financial, GM, and third-party products

Requirements:
- Fluency in English and French
- Zero to two years of customer service experience
- Secondary school required; bachelor's degree preferred
- Knowledge of credit, debit, and financial service systems
- Accurate data entry and strong organizational skills

Apply bilingual communication, customer service, and account resolution skills while supporting loyalty at GM Financial.

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📌 Bilingual Customer Service Advocate (Toronto)
🏢 GM Financial
📍 Toronto