Job Overview : The Customer Compliance/Domestic Logistics Specialist is a crucial operations execution role within High Liner Foods, dedicated exclusively to North American transportation. The Specialist is responsible for tactical management and decision-making within High Liner Foods’ supply chain to ensure efficient and cost-effective transportation execution.

Essential Duties and responsibilities

- Plan, build, and optimize customer loads, including multi-stop shipments, truck utilization, and appointment scheduling to meet service requirements efficiently.
- Select, tender, and coordinate loads with carriers in accordance with routing guide compliance, while maintaining strong working relationships with carriers and brokers.
- Manage transportation execution by tracking loads against key milestones, obtaining carrier status updates and required documentation, and communicating timely updates to relevant stakeholders.
- Ensure compliance with customer requirements by interpreting and communicating vendor and routing instructions to carriers to prevent fines, fees, and service failures.
- Support cost-effective operations by adhering to freight budgets, evaluating decisions that impact freight spend, and reviewing freight payment discrepancies and accessorial charges to determine appropriate next steps.
- Identify risks to successful load execution, recommend practical solutions, and monitor key performance indicators (KPIs) to drive continuous improvement in transportation performance.
- Utilize, maintain, and update standard operating procedures (SOPs), provide on-call or holiday coverage as required, and perform additional logistics-related tasks and activities as assigned.




- Assume full accountability for on-time fines and associated deductions issued by customers and manage the carrier recovery processes for valid claims
- Validate all on-time fine claims to ensure accuracy and legitimacy prior to processing
- Prepare and distribute weekly and monthly retail and food service on-time scorecards to relevant stakeholders

Qualifications

- Bachelor’s Degree in Supply Chain Management or related field or 2+ years of relevant experience
- Professional carrier-facing experience is highly preferred
- Transportation management experience (TL, LTL, and/or IM)
- Experience with supply chain software (BluJay/E2 Open TMS and JD are considered assets)
- Advanced computer skills, including proficiency with Microsoft Office Suite
- Strong interpersonal skills with the ability to influence others without hierarchical power
- Proven problem-solving abilities and competency in presenting recommendations
- Team-oriented, values collective effort in solving issues
- Excellent communication skills to engage with internal and external stakeholders
- Customer-focused, puts our customers at the forefront of decisions

Vacancy Status : Current Vacancy

Current employees please note: this position is referral bonus eligible! See our policy for more details.

What's in it for you?

Join High Liner Foods for a career where you shape your path, backed by outstanding benefits, flexible work, and a culture of diversity, innovation, and sustainability.



Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await.

- Competitive Salary
- Heath, dental & vision coverage
- Pay for performance incentives
- Employee & Family assistance programs
- Wellness Programs
- Retirement Planning
- Supplemental Parental Leaves
- Disability Support
- Family friendly Flex policies & Summer hours
- Volunteer hours
- Learning and mentorship opportunities
- Safety focused work environment

About High Liner Foods

Founded in 1899 in Lunenburg, Nova Scotia , High Liner Foods has grown from a small salt fish company into a leading North American processor and marketer of value-added frozen seafood . Our trusted brands — including High Liner, Fisher Boy, Mirabel, Sea Cuisine, C.Wirthy & Co, Mrs. Paul’s, Van de Kamp’s, and Icelandic Seafood — are enjoyed by families, restaurants, and institutions across Canada and the United States.

Guided by our purpose of Reimagining Seafood to Nourish Life , we combine over a century of expertise with innovation, consumer insight, and responsible practices to deliver high-quality seafood people can trust.

At High Liner Foods, we are a people-first organization . We invest in our employees through development opportunities, collaborative teamwork, and a culture where safety, well-being, and growth are priorities. Whether in our offices, plants, or distribution teams, our people work together to deliver excellence and drive the future of seafood.

Our Values

Serve with Purpose - We put our customers and consumers at the heart of everything we do, creating quality products that help to nourish lives and foster connections that go beyond the plate.

**Do the Rig

📌 Customer Compliance Specialist (Halifax Regional Municipality)
🏢 High Liner Foods
📍 Halifax Regional Municipality