Real Options for City Kids are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide services information and resolve any emerging problems. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. Ability to work remotely and make decisions quickly. Training and probationary period will be provided.

- Responsibilities _
- Professionally direct all incoming calls
- Data entry
- Open, sort, and distribute incoming correspondence
- Build sustainable relationships of trust through open and interactive communication
- Account Management and process customers accounts
- Operate office machines.
- Sort and distribute incoming mail.




- Handle travel arrangements and expense reports for staff.
- Schedule meetings and conferences.
- Proven customer service experience _
- Ability to work remotely
- Excellent communication and active listening skills
- Ability to multi task, prioritise and manage time effectively
- Positive attitude and demonstrated ability to get along with others.

Take initiative and bring forth process improvements and efficiencies where applicable.

Job Types : Full-time, Contract, Permanent

Pay: $37,600.00-$42,300.00 per year

Additional pay:

- Bonus pay
- Commission pay

Perks :

- Dental care
- Employee assistance program
- Versatile schedule
- Life insurance
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Education :

- Secondary School (preferred)

Experience :

- customer service: 1 year (preferred)

📌 Customer Service Representative (Mississauga)
🏢 Real Options For City Kids (r.o.c.k.)
📍 Mississauga