As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a outstanding opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!

OVERVIEW : The Guest Services Agent represents the hotel to our guests throughout all aspects of their stay at the Lord Nelson Hotel & Suites and provides the highest level of satisfaction by providing superior customer service. The Guest Services Agent assists the guest with the check-in/check-out process and whenever possible goes above and beyond to accommodate any special requests.

RESPONSIBILITIES :

- Assist guests with the check-in/check-out process by assigning rooms, taking payment, and accommodating any special requests/requirements.
- Thoroughly understand and adhere to proper credit card policies and procedures.
- Understand room status and room status tracking utilizing the Property Management System (PMS).
- Familiar with all room types, locations, and room rates available to guests as well as all hotel services.
- Must have a mind for sales and present options and alternatives to guests while assisting with the decision-making process. Using suggestive selling techniques, the Guest Services Agent promotes hotel services and upgrade options to guests in an attempt to maximize revenue.
- Coordinate room status and updates with the housekeeping department through notification of unexpected departures, late check-outs, early arrivals, and any special guest requests.
- Possess an understanding of the reservations department and be able to perform regular reservations duties such as creating/cancelling a reservation while adhering to hotel policies.
- Understand how to use all front office equipment.
- Perform cashier related functions including, but not limited to, posting guest charges, invoice settlement, and issuing deposit refunds.




- Work closely with the Maintenance department in communicating guest room deficiencies as indicated by hotel guests.
- Assist guests with concierge duties such as making dining reservations, recommending attractions and local restaurants, booking transportation to and from the airport, etc.
- Maintain the highest level of customer service and display professionalism at all times
- Display appropriate two-way radio etiquette at all times
- Ability to maintain confidentiality of hotel guests and pertinent hotel information.
- Must have comprehensive understanding of hotel emergency procedures.
- Other tasks as assigned.

QUALIFICATIONS :

- Professional attitude and the ability to follow instruction required.
- Ability to work under pressure and under tight deadlines.
- Detail oriented and the ability to work independently.
- Must speak, understand, and write fluently in English. Bilingualism is an asset.
- Experience working in a fast-paced Hotel setting is preferred.
- Excellent interpersonal and communication skills, both written and verbal
- Knowledge of Hotel PMS is an asset (Opera)
- Operational knowledge of Microsoft Office Software (Excel, Word, Teams, Outlook) required.
- Tourism Management degree from an accredited facility preferred.

Lord Nelson Hotel & Suites recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the hospitality industry.

Job Types : Full-time, Permanent

Pay: $19.06 per hour

Perks :

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care
- Wellness program

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (required)

Experience :

- Hotel Front Desk: 1 year (required)

Work Location: In person

📌 Guest Service Agent (Halifax Regional Municipality)
🏢 Lord Nelson Hotel E Suites
📍 Halifax Regional Municipality