Title: In Reach Worker

Competition :26-015

Reports to : Manager of Supportive Housing

Union :BCGEU

Compensation :$26.51-$28.80/hour

Schedule :8:00am-7:00pm Sunday to Tuesday; and 12:00pm - 5:00pm Wednesday (70 hours bi-weekly)

Posting Closing Date :April 20, 2026 at Noon

Organizational Focus : Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position’s Primary Objectives : In-Reach Workers will focus on assisting tenants who have issues around hoarding and managing room cleanliness; assisting tenants in life skills and other life enriching activities as indicated on their individual support plan.

In-Reach Workers are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including:

- Delivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team;
- Build meaningful relationships with tenants;
- Assist tenants experiencing hoarding behaviors;
- Responsible for assisting tenants with activities of daily living;
- Attending to overdoses and administering naloxone.

Key Responsibilities :

1. Provides individualized, person-centred support to tenants, including:

- preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;




- working collaboratively to implement a person-centered Wellness Model;
- providing input to counsellors and other professionals with regard to the development of appropriate program plans;
- monitoring client mental health and substance use and determining when to provide additional support;
- recognizing, analyzing and responding to potential emergency situations;
- encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
- providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
- contributing to the evaluation of tenants’ progress and preparing related reports;
- supervising and supporting tenant participation in the Work Program;
- providing support for a wide variety of on-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
- providing support to tenants experiencing health issues including end of life support;
- advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community; and
- providing transition support for tenants moving in or out of supportive housing.

1. Performs administrative responsibilities, including:

- maintaining reports such as statistics, logbooks, tenant daily activity records;




- preparing Incident Reports for staff follow-up and for the Health and Safety Committee;
- participating in the development and implementation of Support Plan; and
- notifying management of changes in condition and recommend adjustments in the level of care and service.

1. Other related duties, including:

- maintaining regular contact with, and providing back-up for team members and other staff as required; and
- participating in community meetings including coordinating individual case conferences.

Requirements Qualifications (minimum Education and Experience requirements) : Note: ** An equivalent combination of education and experience may be considered

Education :

- Training and/or education in a related human/social service field is an asset
- Conflict resolution/crisis prevention training and experience is an asset

Experience :

- Recent and related experience preferably in the non-profit housing sector or in a related social service field
- Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing

Knowledge, Skills and Abilities :

- Knowledge of the psychosocial rehabilitation model
- Demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high pressure environment
- Positive attitude, the flexibility to perform various duties in service to the residents and the ability to work in a team workplace
- Working knowledge of harm reduction and Housing First theory and practice
- Proficient in MS Office programs including Word, Outlook and Excel

Additional Criteria for Role :

- First Aid Certification is required.
- Naloxone administration training is required.
- Must

📌 In Reach Worker - Victoria
🏢 Pacifica Housing
📍 Victoria