Key responsibilities for this position include :

- Schedule available drivers to cover scheduled routes and charters
- Review & update the day’s trip sheets and itineraries taking note of any discrepancies or problems and making corrections in an effort to enhance the efficiency of the route or charter
- Reconfirm all assignments with drivers documents to assure quality control
- Monitor the arrival and departure of bus drivers and buses to ensure that drivers have reported, as scheduled, and that all bus runs have the proper staff
- Review driver paperwork for accuracy and timely submission
- Monitor and communicate with Bus Drivers and others concerning such ‘environmental’ information as weather, road hazards, road closings, traffic delays, etc.
- Show decisiveness and maintains self-control during emergencies and other high-pressure dispatch situations
- Track buses using geographic positioning system (GPS) equipment
- Maintain an up-to-date list of fleet vehicles, drivers and their contact information
- Prepare daily paperwork for report times, vehicles & trip itineraries
- Report any maintenance or personal issues to management
- Receive and process transportation requirement requests from customers
- Demonstrates a comprehensive knowledge of all facets of driver duties as outlined in employee handbook.
- Comply with all applicable federal and state regulations regarding operation of commercial vehicles
- Proactively troubleshoot and resolves potential problems before they result in service issues
- Perform on call dispatch duties as needed after hours and weekends
- Maintaining driver’s personnel files and filing all necessary paperwork
- Perform other duties, as assigned or needed

Knowledge and Abilities :

- Demonstrate a comprehensive knowledge of maps in Canada and United States




- Familiarity with DOT motor coach regulations
- Possesses excellent interpersonal communication skills both oral & written
- Ability to maintain confidentiality, act with integrity and professionalism
- Ability to interact effectively as a leader or a member of a team and work collaboratively with other department’s personnel to achieve common goals
- Ability to effectively listen, understands, and responds positively to requests with the appropriate sense of urgency.
- Ability to adapt to changing assignments and multiple priorities/tasks
- Ability to work independently and prioritize work and perform well under pressure while successfully meeting all deadlines
- Ability to troubleshoot and problem solve

Experience /Requirements :

- Minimum of 2-3 years’ experience in a dispatch position working for a motor coach or similar company
- High school diploma or GED required
- College program in logistics or equivalent business-related experience preferred
- Advanced computer skills - Outlook, Excel, Word
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Able to work well under pressure
- Flexible, able to deal with change
- Strong attention to detail
- Very organized, with excellent multi-tasking and problem-solving skills
- Excellent customer service/communication skills
- Solid work ethic and positive team attitude

Shift Schedule :

- 12 hours per day
- 4 days on 4 days off
- Rotation will be one night shift and one day shift (rotating each shift)

Job Types : Full-time, Permanent

Pay: $18.00-$24.00 per hour

Benefits :

- Dental care
- Extended health care

Application question(s):

- Are you available to work a split shift schedule of 3:00 AM to 9:30 AM and 3:00 PM to 9:30 PM?

Experience :

- Dispatch: 2 years (required)

Work Location: In person

📌 Dispatcher (Edmonton)
🏢 Golden Arrow
📍 Edmonton