Job description
Company and benefitsJob IDSRSER020336Employment TypeRegularWork StyleremoteLocationCanadaTravelUp to 25%RoleSr. Services Project Manager
- Bilingual (French/English) / Gestionnaire principal(e) de projets de services
- Bilingue (Français/Anglais)Why UKG:At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Role
The Senior Services Project Manager is responsible for the day-to-day delivery of the UKG product suite. The Project Manager is expected to manage all stages of the implementation life cycle, as well as all project resources. Qualified candidates will have experience managing multiple successful projects simultaneously, some with multiple phases.

Responsibilities:
Facilitate customer project kickoff calls, team introductions, define project cadence and develop ongoing customer communication plansFacilitate project discovery sessions with all client business representatives and UKG project team membersDetermine and document customer success criteriaMaintain adherence to UKG implementation methodology and processesPrepare assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes,



and success criteriaImplement the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer)Assist Manager by accurately forecasting each month’s go-livesLead customer status and planning meetings as well as participate in discovery meetingsManage the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone successWork with various team members to resolve project and process issues in a timely manner and document any issuesCommunicate and publish project status to the project teamManage project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKGManage the financials of the project, invoicing of delivered services, and resolution of any financial disputesLead assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scoresAssist with developing new processes and tools that improve the performance and effectiveness of the project management deliveryBasic

Qualifications:
3+ years' project management work experience in a customer-facing enterprise software implementation/technical environmentMust be bilingual in English and FrenchFlexibility to travel as needed up to 25%Preferred

Qualifications:




Must be organized with time management skills to deliver on multiple tasks and projects under tight deadlinesExcellent communication, customer service, and consulting skillsStrong leadership skills with ability to work as part of a project teamAbility to handle ambiguity and adapt to changing requirements, processes, tools, and resourcesBroad knowledge of HRMS, Payroll, Time & Labor management a plusCompany Overview:UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because outstanding organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
Disability Accommodation in the Application and Interview Process:For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].
The pay range for this position is $87,200 CAD to $117,700 CAD. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. I

📌 Sr. Services Project Manager (Canada)
🏢 Ukg-6
📍 Canada