Lead significant changes in Business Banking with BMO's Director role. Drive digital client experiences and service enhancements while working in a hybrid model. As the Director of Business Transformation, you will guide the Business Banking Self-Serve Onboarding & Servicing Journey, collaborating closely with Digital and Technology teams. Your focus will be on streamlining processes to elevate client experience and achieve digital adoption goals. This role requires proven leadership in operational excellence and a deep understanding of digital journey optimization.

Key Responsibilities
• Lead development of the journey roadmap for Business Banking
• Enhance digital onboarding and self-service adoption metrics
• Drive cross-functional alignment to ensure effective process design




• Track journey performance metrics and recommend improvements
• Coach and develop high-performing teams focused on strategy

Requirements:
• 9+ years in business transformation, digital enablement
• Strong leadership in cooperative business-product environments
• Expertise in digital client experiences and process simplification
• Proven track record in data-driven decision-making
• Ability to thrive in ambiguity and lead complex initiatives Transform BMO’s client interactions through insightful leadership and innovative process enhancements in this strategic role.

📌 Director of Business Transformation at BMO (Toronto)
🏢 BMO
📍 Toronto