Enhance customer satisfaction as a Customer Experience Specialist with London Square. This role ensures a smooth journey from reservation to handover across several dynamic developments. As part of the Sales team, you will directly report to the Regional Sales Manager while working on-site at various marketing suites and show homes. Your focus will be on delivering a world-class customer experience, striving for high Net Promoter Scores. Key skills include effective communication and empathy, paired with a commitment to provide exemplary service throughout the customer lifecycle.

Key Responsibilities
• Progress sales from reservation through to completion
• Build and nurture relationships with buyers
• Manage CRM systems for communications
• Lead formal customer communications and updates
• Organise and participate in buyer-focused events

Requirements:
• Robust empathy and communication skills
• Commitment to delivering service quality
• Detail-oriented with accurate record-keeping
• Knowledge of housebuilding processes
• Excellent time management abilities Drive exceptional customer experiences with London Square, guiding buyers from reservation to legal completion.

📌 Customer Experience Specialist at London Square
🏢 London Square
📍 London