Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Banking & Finance

Management Level

Director

Job Description & Summary

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

A career within Consulting services provides the opportunity to help clients develop and deliver extraordinary business results through transformation. The Payments and Open Banking Director role operates across the transformation lifecycle from inception to execution, combining strategy, operating model design, and delivery leadership.

As a Payments and Open Banking Director, you will work as part of a team of problem solvers to solve complex business issues from strategy to execution, acting as a trusted advisor to senior stakeholders on enterprise-wide payments modernization and emerging payments initiatives.

Meaningful workyou’llbe part of

As a Digital Payments Consulting, Director,you’llwork as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:

Operate the Business (Run & Scale Delivery)

- Lead end-to-end delivery of complex payments transformation engagements, including project economics, to achieve measurable client outcomes.
- Conduct market research and synthesize quantitative and qualitative analysis into clear insights and recommendations using structured problem-solving approaches.




- Communicate complex concepts effectively to C-suite, executive, and operational stakeholders.

Create Value (Clients, Growth & Market Impact)

- Build and sustain trusted relationships with senior leaders across the financial services ecosystem.
- Shape and advise on enterprise-wide payments transformations, including target operating models, ISO 20022 end-state design, API-firstand cloud-enabled architectures.
- Advise executives on multi-yearpaymentsstrategies and roadmapsbalancinggrowth, resiliency, regulation, and client experience.

Develop People (Teams, Talent & Culture)

- Lead, coach, and develop high-performing, inclusive consulting teams; provide ongoing feedback to accelerate progression and performance.
- Role-model Director-level PwC Professionalbehaviours,fosteringcollaboration, transparency, and inclusive leadership.
- Demonstrate commitment to valuing differences, coaching diverse teams, and ensuring diverse perspectives are heard to enable an inclusive, high-performing setting.

Shape the Firm (Thought Leadership & Practice Building)

- Contribute to payments thought leadership and firm-wide initiatives, and enhance PwC’s market positionthrough industry POVsand executivepublicationson the future of payments in Canada and globally




- Drive practice growth throughthought leadership,business development, proposal leadership, and expansion of existing client relationships.
- Act as an ambassador for the firm’s brand, values, and purpose.

Experiences and skillsyou’lluse to solve

Core Consulting & Leadership

- Significant experiencein a leading management consulting environment, with strong financial services domain credibility.
- Proven ability tooperatein ambiguous, high-stakes environments and influence senior executivesand drive alignment across diverse groups.
- Demonstrated success building, leading, and developing high-performing, inclusive consulting teamsand future leaders.
- Self-motivated; passionate about high-quality delivery, collaboration, and continuous learning.
- Exceptional written, verbal, and interpersonal communication skills.

Payments Strategy, Transformation & Execution

- Lead client engagements across emergingpaymentsinitiatives from concept through scaled implementation (e.g., real-time payments, open banking/open finance, digital wallets, embedded payments, digital identity/consent, tokenized money use cases).
- Experience advising on large-scale transformation programs with material financial, regulatory, and operational impact, includingbenefits ofrealization and value tracking.
- Help clients develop business cases and decision frameworks for new payments capabilities, balancing speed-to-market with regulatory, risk, and operational considerations.
- Advise onpayments ofeconomics (pricing frameworks, interchange and scheme fees, FX spreads, liquidity considerations, partner economics) with a focus on sustainable ma

📌 Payments and Open Banking Consulting, Director (Toronto)
🏢 PwC
📍 Toronto