Lead the Command Centre at TD in London, Ontario, focusing on real-time workforce and service management. Drive operational excellence using data-driven methods and modern technology. In this high-visibility role, you will oversee operations within the Workforce Management (WFM) Command Center. Your responsibilities include managing customer experience, balancing operational risks, and coordinating incident responses across various business pillars. This dynamic position requires solid leadership skills, a technology-enabled approach, and expertise in multi-line environments.

Key Responsibilities
• Lead real-time workforce and service management initiatives
• Direct response strategies for technology incidents and disruptions




• Communicate timely operational updates to executives
• Ensure accuracy and repeatability in Command Center processes
• Foster a high-performing, inclusive team culture

Requirements:
• 10+ years in Workforce Management or similar
• Expertise with AWS, NICE IEX, SQL, and telephony tools
• Proven ability to lead incident management responses
• Strong communication and stakeholder engagement skills
• Undergraduate degree in relevant field Elevate customer experience and operational effectiveness as a trusted advisor within TD's Command Centre.

📌 Manager Command Centre at TD (London)
🏢 TD
📍 London