Customer Success Specialist (Remote
- Vancouver, Victoria, or Nanaimo, etc. Canada) MUST WORK EVENINGS AND WEEKENDS ? https://auctria.com Love helping people? Passionate about nonprofits? Join our team Auctria is a powerful, user-friendly fundraising event platform that’s helped raise over $1.25 Billion. We're a Canadian remote-first company supporting nonprofits across North America—and we’re growing rapid. We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform. ? What You’ll Do:
• Support users via email, chat, and occasionally calls
• Troubleshoot and resolve issues quickly and professionally
• Help improve internal processes and collaborate with a fully remote team ? What You Bring:
• Customer support experience (email/chat/Zoom)
• Tech-savvy with great communication skills




• Comfortable with Excel and basic web design
• Remote work experience & self-starter mentality
• Robust attention to detail and organization ?

Requirements:
• Eligible to work in Canada with fluent English
• Must live in the Pacific time zone, no exceptions ✨ Bonus Points for:
• Experience in nonprofit fundraising events
• Familiarity with tools like Slack, Notion, Intercom, Enchant ? Schedule: Choose between:
• 4 x 10 hour days (Thu–Sun, 1:00PM–11:00PM PT)
• 5 x 8 hour days (Thu–Mon, 3:00PM–11:00PM PT) ? First Test: We work with lots of animal rescues—tell us your favorite animal in your application Ready to help amazing organizations do more good? Apply now and grow with Auctria.

📌 Customer Success Specialist (Vancouver)
🏢 Auctria
📍 Vancouver