Description

Location:
175 avenue Stillview, Pointe-Claire, H9R 4S3 (100% in clinic role
- free parking available) Status: Full-time (37.5 hrs/week between 7:45AM
- 5:00PM
- variable schedule every day for a maximum of 7.5 hours per day and 30 minutes unpaid lunch) Schedule: Monday to Friday Create exceptional customer experiences Join our team Our team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, and methodical and do you have the ability to multitask? Read on Here’s the impact you’ll make and what we’ll accomplish together
• You facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activities
• You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frame
• You will collaborate with all team members in order to maintain excellent service
• You are an expert in the operational processes of the clinicians under your responsibility Here’s how
• Greet patients and direct them to the appropriate service
• Handle incoming calls, voicemails and emails of the physicians in your care
• Respond to various client requests with courtesy, confidentiality, and professionalism
• Make inquiry calls to hospitals and clinics
• Contact patients to obtain or communicate information
• Manage physicians' schedules




• Perform tasks transmitted via the electronic medical record (EMR)
• Prepare and coordinate insurance files
• Forward documentation to patients (requests, references, forms, etc. ....)
• Coordinate patient’s appointments; schedule, reschedule, and cancel appointments
• Perform billing for non-insured services
• Communicate and collaborate with different departments internally to optimize process and service delivery
• Provide administrative and clerical support to ensure the efficient operation of the clinic
• Respecting and following the company policies and protocols Qualifications You’re the missing piece of the puzzle
• High school diploma
• 1-2 years of experience in a similar position or in office work
• Experience in the medical field
• Secretarial/Medical secretarial training
• Bilingualism (spoken and written)
• Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills
• Thorough, methodical, detail-oriented, self-directed and organized
• Ability to adapt in a constantly changing setting
• Focused on excellence in customer service
• Courtesy, empathy and discretion
• Demonstrated teamwork Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope. #INDTH

📌 Medical Office Assistant (Montreal)
🏢 Telus
📍 Montreal