Deliver exceptional support as a Customer Service Specialist with Wesco. Manage customer inquiries, orders, and administrative tasks to ensure efficient service and satisfaction.

Wesco is seeking a Customer Service Specialist to provide critical support for customer-related activities. In this role, you will handle inquiries, track orders, and coordinate resolutions for returns efficiently. Strong verbal and written communication is essential, alongside excellent problem-solving abilities to enhance the customer experience.

Key Responsibilities:

- Answer customer questions and address concerns promptly
- Research and resolve customer issues acting as a liaison
- Monitor customer orders and ensure timely follow-up
- Prepare and maintain reports using Microsoft Excel
- Process Return Authorizations and coordinate with teams

Requirements:

- High School Degree or Equivalent required
- 2-4 years of relevant experience preferred
- Excellent interpersonal and communication skills
- Solid attention to detail and able to work under pressure
- Proficiency in MS Word, Excel, and email applications

Contribute to customer satisfaction by utilizing your analytical skills and fostering positive relationships in this vital role at Wesco.

📌 Customer Service Specialist at Wesco (Richmond)
🏢 WESCO
📍 Richmond