Leverage your technical support expertise as a Shift Lead at NRT's Customer Support Center. Supervise operations, provide customer support, and resolve issues in a dynamic FinTech environment.

NRT is seeking an Operator and Shift Lead with strong leadership and problem-solving skills. You will oversee shift operations, ensuring efficient service delivery while assisting both Tier 1 and Tier 2 support teams. This role requires a blend of technical prowess and customer service expertise to address and resolve issues effectively.

Key Responsibilities:

- Supervise shifts and lead complex issue resolutions
- Provide Tier 1 and Tier 2 support across systems
- Assist with production maintenance and IT operational tasks




- Monitor hardware service calls and make necessary escalations
- Coordinate operational activities and report to management

Requirements:

- Bachelor's degree in Computer Science or related field
- 3+ years in a network operations center workplace
- Cisco Certified Network Associate (CCNA) Certification
- Proven leadership in technical support roles
- Strong background in infrastructure and security technologies

Enhance service delivery and operational efficiency at NRT with your technical and customer service talents.

📌 Shift Lead in Customer Support at NRT (Ottawa)
🏢 NRT Technology
📍 Ottawa