The Customer Service Representative serves as the primary point of contact for key account customers and specialty teams. This individual will manage customer inquiries, process and track orders, coordinate with distribution and internal business teams, resolve claims and returns, and ensure an exceptional customer experience while supporting Bauer's brands. The role requires strong order management experience, customer relationship skills, and the ability to navigate ERP and order management systems.

Required Skills & Experience

- High school diploma or equivalent
- 1-3 years of customer service, order management, or related experience
- Robust written and verbal communication skills
- Proficiency with Microsoft 365 (Outlook, Teams, Excel)




- Customer-facing experience via phone, email, and digital channels
- Strong problem-solving and decision-making skills
- Experience working with ERP systems, EDI, order management systems, or B2B customer portals
- Ability to manage multiple priorities and maintain professionalism in a fast-paced environment
- Experience supporting cross-functional teams and customers

Nice to Have Skills & Experience

- Bilingual in English and French
- Experience in the sporting goods, consumer products, or apparel industry

📌 Customer Service Representative (Mississauga)
🏢 Insight Global
📍 Mississauga