Job Description Job Description Ramp-Up Account Manager | New Dental Practice Growth Canada. Remote, full-time, independent contractor. You own every recent practice's first 60 days. COMPANY A fast-growing US healthcare company in the dental space. Name shared on the first call TYPE Independent contractor. Full-time, 40 hours minimum, exclusive LOCATION Remote.

You must live in Canada SHIFT Monday to Friday, fixed, 9am to 6pm US Eastern (6am to 3pm Pacific) PAY Monthly base an uncapped bonus for every clinic you graduate. OTE $4,000 to $5,500 USD per month PAYROLL Biweekly, in USD, by ACH or wire WHO WE ARE We are a fast-growing US healthcare company in the dental space. 700 dental practices across the United States and Canada send us their crowns, implants, dentures, and night guards, as digital scans or PVS impressions.

Our growth engine is paid acquisition: dentists opt in to a free-trial offer, our SDRs get them to send a first case, and from that moment the practice belongs to an Account Manager. Here is what 1,300 recorded account calls taught us: a practice that reaches 8 paid cases in its first 60 days stays with us for years. A practice that never gets there quietly disappears. The 60 days in between are the most valuable 60 days in the company, and this seat owns them. WHY THIS SEAT

- You are not a customer service rep and you are not a cold caller. Every clinic in your book already chose us and already sent a case. Your job is to turn the first case into a habit.
- You own named accounts, start to finish. Roughly 60 to 80 new practices in your book at any time, each on a 60-day clock.
- The finish line is concrete: 8 paid cases inside 60 days. We call it graduating a clinic. You are paid per graduation, uncapped.
- The product holds up:



about a 10-day average turnaround, a 2-year warranty, and remake numbers we will show you on day one. You are not defending a bad product.
- The tools are built. An Account Manager portal shows your whole book with day counters and case counts, GoHighLevel runs your calls and texts, and you get a written playbook from the person who ran this seat before you. Our current Ramp-Up AM graduated 21 clinics in July. We are adding a seat next to him because lead flow is growing faster than one person can ramp WHAT YOU WILL DO (THE WORK, EXACTLY)
- First touch within 24 hours of a clinic's first case: a text and a call. You introduce yourself as their account manager and book the welcome call.
- Welcome call: capture the doctor's preferences (contacts, occlusion, shade, who actually decides, best time to reach), set expectations, give them your cell.
- Delivery heads-up when a case ships, then a seat-check call two to five days after it lands: how did it seat, then the wedge: "what's on the schedule the next two weeks?"
- Get the next prep date on every call. A committed prep date (the doctor tells you the day a case gets prepped and sent) is the metric. "We'll send more soon" is not a commitment.
- Second case by day 10. Day-14 save call if there is still no prep date. Day-30 progress call. Day-45 lab review. Day-60 handoff to the Retention AM.




- Get the billing form signed early. Chase it politely and relentlessly.
- Expand what they send once trust is there: implant crowns, bridges, partials and dentures, night guards. You ask. Doctors do not volunteer.
- Route case problems to the care team with full context, then own the follow-up commitment to the clinic. You do not fix the crown. You make sure the clinic never wonders what happened.
- Log every conversation in GoHighLevel and the Account Manager portal: outcome, next step, date. Same day.
- End-of-day report daily, project your week on Monday, review your scorecard on Friday. Daily 15-minute team huddle and a weekly 1:1 with the co-founder. WHAT YOU WILL NOT DO
- No cold calling. No list building. No prospecting. Every clinic in your book already sent us a case.
- No collecting payment. A billing coordinator handles that.
- No production or shipping troubleshooting. The care team fixes cases. You own the communication.
- No dental degree required. You need the vocabulary (crown, margin, occlusion, shade, prep) and we teach it in week one. MUST-HAVES
- You live in Canada. Any time zone, but the shift is 9am to 6pm US Eastern for everyone.
- Neutral, native-sounding English on the phone. You are calling US and Canadian dentists and their front desks all day. Non-negotiable.
- 2 years on the phone in a seat with a number attached to your name: inside sales, warm-lead sales, account management, or customer success with an upsell or retention target.
- You can talk numbers without being asked: accounts carried, dials a day, retention or upsell rate, revenue per account.
- Comfortable at 40 to 50 dials a day. Front desks do not answer on the first try
- CRM h

📌 Ramp-Up Account Manager | New Dental Practice Growth (Canada)
🏢 Snap Dental Lab
📍 Canada