Responsibilities

- Support individuals referred through Coordinated Access and the By-Name List who are experiencing chronic homelessness and high-acuity mental health and addictions concerns
- Build positive therapeutic relationships through client engagement, intake, and goal planning
- Utilize person-centred, trauma-informed, and de-escalation techniques when supporting individuals in crisis
- Provide supportive counselling, crisis prevention, and intervention within a 24-hour supportive housing environment
- Work closely with the Team Supervisor / Program Manager to facilitate in office programming and coordinate access to available supports including CASON, ACTT, REACH, Quest, De Dwa Da Dehs Nye, and Peer Support services
- Support clients in obtaining identification documents such as birth certificates, health cards, and age of majority cards
- Assist clients with applications for Ontario Works (OW), Ontario Disability Support Program (ODSP), Niagara Regional Housing, and other financial or housing supports
- Provide housing stabilization supports including neighbourhood orientation, landlord/property management communication,

📌 Highly Supportive Housing Worker (Welland)
🏢 Marathon Community Services
📍 Welland