Service Coordinator (12-month term)

We are seeking a Service Coordinator for a 12-month term to join our National Indigenous Solutions Practice in Winnipeg, MB. The Service Coordinator is responsible for delivering exceptional service and administrative support to plan members, plan administrators, clients, and internal stakeholders. Acting as a primary point of contact, they will provide guidance and support related to group perks and retirement plans while ensuring timely and accurate processing of administrative requests.

Responsibilities

- Serve as a primary point of contact for plan members and plan administrators regarding Group Benefits and Group Retirement Services inquiries.
- Assist plan members and plan administrators with health, dental, life,



disability, critical illness, and retirement-related inquiries.
- Support members through claims processes by assisting with forms, documentation requirements, and communications with carriers and service providers.
- Guide members through prior authorization and special authorization prescription processes.
- Assist members with accessing employee and family assistance programs (EFAP) and other available resources.
- Redirect financial planning, investment, or specialized inquiries to the appropriate

📌 Service Coordinator, 12-month term (Winnipeg)
🏢 315 Life Benefit Solutions
📍 Winnipeg