Defineanddrivethe UXstrategyattheproductlevel,ensuringdesigndecisionsaregroundedinuserneedsandalignedtobusinessobjectives. Workcloselywith UIDesigners, Product Managers, Developersand CXstakeholderstoensureproductexperiencesarecoherent,evidence-basedandwellconnectedtothebroaderend-to-endcustomerexperience.
ACCOUNTABILITIES&EXPECTEDOUTCOMES;
ACCOUNTABILITIES
UXStrategy&Vision-defineandevolvethe; UXstrategyforthesoftwareproduct,ensuringdesigndecisionsaregroundedinuserneeds,businessobjectivesandevidenceratherthanopinion.
Product-Level Discovery&Research-leadandfacilitateuserresearchandusabilitytestingtobuildarobustevidencebaseforproductdecisions.;
Foundational UXassets-developandmaintainfoundational UXelementsacrosstheproduct(s)-personas,journeys,mentalmodelsand UXmaturityframeworks-keepingthemcurrentandreferencedbythewiderproductteam.
Cross-Functional Product Partnership-workcloselywith Product Managers, Business Analysts, Engineeringand UIDesignerstotranslatestrategic UXthinkingintoproductroadmaps,requirementsandsolutions.
UI&Design; System Collaboration-partnercloselywith UIDesignerstoensureproductexperiencesaligntothe IMDEXDesign Systemand Shared UI,providing UXdirectionandcritiqueatastrategiclevelratherthanowningday-to-day UIproduction.
Connected Customer Experience-workwith CXDesignersandother CXstakeholderstoensureproduct-level UXstrategyisjoinedupwiththebroaderend-to-endcustomerexperienceandjourneysacross IMDEX.
Team Growth&Mentoring-mentorandsupport; UX/UIDesignersandresearchersandcontributetotheongoingevolutionandmaturityofthe UXpracticeat IMDEX.
EXPECTEDOUTCOMES
Actasthe UXleadforthesoftwareproduct(s),ensuring UXthinkingisembeddedearlyinproductplanningandroadmapdecisions.
Confidentlypresentresearchfindings,



UXstrategyandrecommendationstoproduct,engineeringandseniorstakeholders.
Developandmaintainpersonas,journeymaps,mentalmodelsfortheproduct(s),ensuringthesearebasedonrealuserinputandrevisitedregularlywiththewiderproductteam.
Leadandconductuserresearch(interviews,usabilitytesting,surveys,workshops)tovalidateassumptionsandgenerateinsightsthatfeedintoproductrequirements.
Partnerwith Product Managersand Business Analyststotranslate UXstrategyandresearchfindingsintoclearproductrequirementsandpriorities.
Workwith UIDesignerstoguidehow UXstrategyandresearchtranslateintointerfacedesign,withoutdirectingday-to-dayvisualor UIproductionwork.
Championalignmenttothe IMDEXDesign Systemand Shared UIatastrategiclevel,ensuringnewproductdirectionsareconsideredholisticallyratherthanscreenbyscreen.
Collaboratewith CXDesignersandother CXstakeholderstoensureproduct-level UXdecisionsconnectcoherentlyintobroaderend-to-endcustomerjourneysandexperiences.
Drivethevoiceofthecustomerthroughallelementsofproductstrategyanddecision-making.
Mentorandsupport UX/UIDesigners,helpingbuild UXcapabilityandmaturityacrossthegrowingteamat IMDEX.
Contributepositivelytotheteamandassistinembeddingandimproving UXteamprocesses.
LEADERSHIPANDPEOPLE
Regularlychallengespeersorsuperiorswhenthesituationarises. Discussestheconsequencesofunacceptablebehaviorandoffersalternativesolutions.
Deliversonpromises. Takesaccountabilitywhenthingsgowrongandlooksforwaystoimprove.




Callsoutpoorbehaviorwhentheyseeitatalllevelsoftheorganizationinarespectfulandconstructiveway.
Buildspartnershipsandworkscollaborativelywithotherstomeetsharedobjectives.
Listensactivelyanddemonstratestheabilitytoseparatethepersonfromtheproblem,sobringingobjectivitytothesituation.
Seeksandprovidesregularfeedbacktolearnandgrow.
Speak Upwithconfidenceandrespectdisplayingcouragetodealwithdifficultsituations,issues,orbehaviors.
Althoughopinionsmaydiffer,offerstheopportunityforopendialogue.
Holdsselfandothersaccountabletomeetcommitmentsanddeliverresultsevenundertoughcircumstances.
Proactivelyidentifiespotentialsetbacksandobstaclesandworksthroughthemeffectivelytoachievethedesiredresultontime.
Treatseveryworkcolleague,customer,andsupplierwithrespect.
Proactivelyseeksoutopportunitiesforcollaborationwithinandacrossteamstoachievesharedoutcomes.
Engagedindecisionmaking-makesgoodandtimelydecisionsthatkeep IMDEXmovingforwardatpace. Investstimegettingtoknowallstaffthatimpacttheirdecisions.
HEALTH, SAFETYANDENVIRONMENT
Takereasonablecareofselfandothersintheworkplaceandcomplywiththerelevantlegislativerequirementsand Imdex QHSEmanagementsystempoliciesandprocedures;
Wear,useandmaintaintheprovidedpersonalprotectiveequipmentandreportanyunsafepracticesorconditionswhichcometoyourattention;and
Takereasonablecaretoensureownactsoromissionsdonotadverselyaffectthehealthandsafetyofotherpersons.
Report Hazardsandincidentsinlinewithcompanypolicies.
Activelyparticipatein Safetymeetings.
Raise Quality Alertsinlinewithcompanypolicies.
RISKANDCOMPLIANCE
Contributestotheidentificationofrisksandcompliancerequirementsrelevanttoownscopeofwork.
Appliesriskmanagementandregulatorycomplianceprocessestoown

📌 Senior ux designer (Calgary)
🏢 Integratedcooling
📍 Calgary