Transform ecommerce interactions as an AI Solutions Manager at Gorgias. Drive operational excellence and optimize AI-powered workflows for a portfolio of 65 ecommerce customers. At Gorgias, you will be pivotal in revolutionizing customer success for leading brands. In this role, engage with clients to build long-lasting relationships while guiding them through product adoption and optimization. Your focus will be on leveraging AI to enhance support operations and ensure clients maximize platform value.

Key Responsibilities
• Manage ~65 ecommerce customer accounts effectively
• Build key stakeholder relationships through regular QBRs
• Drive adoption of Gorgias automation and AI features
• Monitor account health and prevent churn effectively
• Collaborate with cross-functional teams for better outcomes

Requirements:
• 5+ years in Customer Success or Account Management
• Experience in managing multiple SaaS customers
• Solid communication skills for structured discussions
• Familiarity with ecommerce support operations
• Passion for AI, technology, and automation Enhance customer relationships and improve workflows with Gorgias's leading AI solutions.

📌 AI Solutions Manager at Gorgias (Toronto)
🏢 Gorgias
📍 Toronto