Join Stemble as a Support Operations Specialist, providing vital support to students and instructors in a remote setting. You'll manage inquiries, resolve issues, and maintain communication flow. Working full-time from anywhere in Canada, you will be tasked with handling the HubSpot support queue and addressing first-line issues. Your role here is pivotal in recognizing problems and escalating them appropriately to safeguard the quality of education offered by Stemble. Strong attention to detail and a structured approach are fundamental in supporting our teaching teams effectively.

Key Responsibilities
• Manage weekday support requests efficiently
• Provide explicit assistance to users
• Resolve common issues following established guidelines
• Ensure smooth communication for ticket handoffs
• Identify and escalate broader issues when necessary

Requirements:
• Experience in customer service or similar areas
• Clear communication is crucial
• Detail-oriented troubleshooting mindset
• Proficient in utilizing tools like HubSpot
• Interest in STEM education or similar fields Contribute to the educational experience across North America by supporting Stemble's teams effectively.

📌 Educational Support Operations Specialist Role (Prince Edward Island)
🏢 Stemble Learning
📍 Prince Edward Island