Enhance your customer service skills in a hybrid role at TEKsystems in Halifax, NS. Support members with group insurance inquiries while delivering exceptional service experience. As a Customer Service Professional, you will engage with members and plan sponsors to address their questions about group insurance perks. This position suits individuals with over a year of experience in call centers or customer support, focusing on efficient problem-solving and clear communication. With responsibilities including managing high call volumes and troubleshooting account issues, you will ensure a seamless service experience.

Key Responsibilities
• Handle 50 inbound calls per day
• Respond to inquiries about claims and eligibility




• Investigate claim decisions and explain thoroughly
• Troubleshoot account and system issues efficiently
• Provide accurate information via phone and email

Requirements:
• 1+ years of customer service experience
• Strong verbal and written communication skills
• Proven ability to manage high-volume inquiries
• Attention to detail in quality and compliance
• Familiarity with insurance or benefits information Utilize your customer service expertise and problem-solving skills at TEKsystems, providing exceptional support in Halifax.

📌 Hybrid Customer Service Role in Halifax (Canada)
🏢 TEKsystems
📍 Canada