Join BayCare’s Customer Communications team as a Supervisor in Tampa, FL. Drive service excellence and lead a dedicated team in this full-time leadership role. BayCare is actively seeking a Supervisor for our Customer Communications team at St. Joseph’s Hospital. Focused on team development, your responsibilities will include evaluating and implementing departmental strategies. Collaborate closely with cross-functional teams to enhance service delivery and achieve strategic goals.

Key Responsibilities
• Implement and support strategic communication programs
• Evaluate and improve team performance and initiatives
• Lead cross-functional collaboration for service enhancement
• Perform data analysis and reporting using Microsoft Office
• Provide on-call support in a 24/7 workplace

Requirements:
• Required: 6 years’ customer service experience
• 2 years in a contact center or medical concierge settings
• 1 year in a supervisory capacity
• High School Diploma or equivalent required
• Preferred: Experience with NICE Suite Bring your expertise in customer service and leadership to BayCare’s growing team in Tampa.

📌 BayCare Customer Communications Supervisor (Canada)
🏢 BayCare Health System
📍 Canada