Date limite pour présenter sa candidature : 07/01/2026

Adresse : 33 Dundas Street West

Groupe de famille d'emploi : Solutions clientèle

Senior Manager, Portfolio & Sales Enablement

This is a hybrid role in Toronto

Location: Toronto, ON
Team: Customer Lifecycle Management
Reports to: Director, Customer Lifecycle Management & Strategy

Role Summary

The Senior Manager, Portfolio & Sales Enablement is accountable for driving the end-to-end orchestration, performance, and governance of the Customer Lifecycle Management (CLM) journey portfolio, spanning both new and existing lifecycle initiatives. This role operates as a central portfolio leader and strategic partner to the Director, ensuring clarity of priorities, disciplined execution, and measurable business outcomes across multiple journeys. Acting as a PMO lead, strategy advisor, and chief of staff, this individual will:

- Drive integrated planning, delivery, and performance management across all CLM journeys
- Identify and deliver cross-journey initiatives that unlock growth (e.G., sales enablement, primacy, customer experience improvements)
- Establish scalable operating models, governance structures, and delivery standards
- Enable the team and partner ecosystem to execute with speed, clarity, and accountability

Key Accountabilities Portfolio Strategy & Governance
- Define and operationalize a portfolio-level strategy and roadmap across all CLM journeys (recent and existing)
- Establish and run governance forums, stage gates, and prioritization frameworks to ensure aligned decision-making
- Provide clear visibility into portfolio progress, risks, dependencies, and outcomes to senior leadership




- Ensure alignment of journey plans to broader retail banking objectives (growth, primacy, engagement, efficiency)

Portfolio Delivery & PMO Leadership
- Act as the central owner of portfolio delivery, coordinating timelines, dependencies, and execution across journeys
- Drive integrated planning and sequencing across initiatives to optimize impact and resource utilization
- Standardize delivery approaches (e.G., roadmaps, business cases, measurement frameworks, stage gates)
- Identify and resolve execution risks, bottlenecks, and cross-team dependencies
- Ensure initiatives are set up for scalable, repeatable execution

Sales Enablement & Cross-Journey Initiatives
- Identify and lead horizontal initiatives that cut across journeys to improve customer and business outcomes (e.G., sales enablement, cross-sell frameworks, frontline enablement)
- Partner with key stakeholders to define and deliver enterprise-level capabilities that enhance customer engagement and product adoption
- Ensure consistency in customer experience, messaging, and value proposition across journeys
- Drive initiatives that improve products per customer (PPC), share of wallet, and primacy

Performance Management & Insights
- Establish and manage portfolio-level KPIs and performance dashboards




- Track and report on journey performance, delivery progress, and business impact
- Leverage data and insights to identify optimization opportunities and strategic pivots
- Drive a performance culture grounded in transparency, accountability, and continuous improvement

Stakeholder & Enterprise Leadership
- Act as a trusted advisor and thought partner to the Director and senior leaders
- Influence cross-functional stakeholders across Product, Marketing, Campaign Strategy & Execution, Retail Product Teams, Analytics, Digital, and Operations
- Lead alignment across partners to ensure shared ownership and delivery against common objectives
- Represent CLM in key forums, ensuring clear articulation of priorities, progress, and impact

Team Enablement & Operating Model
- Design and evolve the CLM operating model, RACI, and ways of working across journeys
- Support hiring, onboarding, and enablement of new journey teams
- Establish best practices, toolkits, and frameworks to accelerate delivery quality and consistency
- Foster a culture of collaboration, transparency, and high performance

Risk & Governance
- Ensure all initiatives align with BMO’s risk management framework, policies, and regulatory requirements
- Proactively identify and manage delivery, customer, and operational risks
- Ensure initiatives are delivered within risk appetite and governance standards

Qualifications & Experience
- Experience – Typically 7+ years in strategy, program delivery, consulting, or retail banking
- Leading complex, cross-functional portfolios or large-scale programs

📌 Senior Manager (Toronto)
🏢 BMO
📍 Toronto