Clerk - Mount Pearl, Newfoundland (1 Year Contract)St. John's, NL, Canada
Job DescriptionPosted Friday, July 3, 2026 at 4:00 AM
1-Year Full Time Contract Role in Mount Pearl, Newfoundland
Our Organization
The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donation bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada.
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 23 operations and 100 trucks. Join a team that is making a difference raising money for life altering charitable programs, all while helping the workplace.
What We Offer:
Hiring Salary: $40,000-$42,000 annually
Challenging work with opportunities for career advancement
Extended Health & Dental Care
Employee Assistance Program
Corporate discounts through Perkopolis, Value Village, and GoodLife Fitness.
POSITION OVERVIEW
Reporting to the Operations Manager, the Clerk supports the Operations Manager to meet the National Diabetes Trust’s (NDT) mission through various revenue generation methods, with a specific focus on Declutter operations, the door-to-door, and donation box collection of used clothing and household items. The Clerk delivers exceptional customer service to donors by assisting in the seamless operation of the Business Operations office by coordinating and scheduling collection activities.




RESPONSIBILITIES
To understand and promote the mission of the NDT to the general public and to all volunteers
Have a thorough knowledge of the organization goals and objectives, services, programs, and organizational structure at all levels
Respond to incoming calls, handle customer inquiries, and redirect calls as required
Accommodate customer requests for pick up dates.
Ensure client service and follow up via telephone or web within 1 business day
Conduct customer callbacks for missed pickups and reschedules.
Assist customers with handling of donations of used clothing and household items at the office
Prepare drivers’ daily paperwork, ensuring accuracy of all information
Update database from previous day’s routes, clean and incorporate new client information as per Canada Post standards
Accurately input and file all driver, route and vehicle documentation.
Communicate special pickups and cancellations to drivers in a timely manner
Communicate necessary information to/from Drivers and Value Village
Notify Manager/Supervisor regarding issues concerning Drivers, trucks, and complaints
Reconciling receipts, invoices, and other documents
Ensure effective communication from day shift to evening shift
Provide general clerical support to management staff
Additional duties as required ensuring the effective function of Operations
SKILLS AND QUALIFICATIONS
College Diploma in Business or equivalent relevant experience
1-2 years of office experience
Excellent organizational and interpersonal skills
Ability to project a positive business-like image to the public
Ability to communicate effectively with a wide variety of people

📌 Clerk - Mount Pearl, Newfoundland (1 Year Contract) - C$40,000 - C$42,000 A Year
🏢 National Diabetes Trust
📍 Mount Pearl