Baycrest Hospital Manager, Quality, Safety & Accreditation Quality and Heritage Department Job Summary

Reporting to the Chief Heritage and Quality Officer, the Manager, Quality, Safety & Accreditation leads the planning, implementation, and evaluation of quality improvement, patient/resident safety, and accreditation activities. The Manager also ensures compliance with regulatory standards while driving a culture of continuous improvement, safety, and person‑centred care. Concurrent with this role, the Manager serves as the Lead for the Seniors Quality Leap Initiative (SQLI) Secretariat, a North American consortium that supports service providers in aging care improve care quality housed at Baycrest.

The incumbent will provide direct leadership to the quality portfolios in the hospital and long‑term care home and function as a liaison with key internal and external stakeholders.

The Manager is responsible for supporting the direction for the hospital and long‑term care home’s quality improvement programs. They monitor and evaluate performance and actively guide the identification of priorities, set improvement direction and support the implementation of initiatives that drive measurable impact. The Manager also provides leadership and expertise in patient safety and will contribute to the development of systems to reduce the potential for error that may contribute to unintended adverse client outcomes.

Grounded in the principles of the Quintuple Aim, the Manager ensures that quality and safety initiatives advance improvements in the patient and resident (client) experience, population health outcomes, provider and staff experience, value and stewardship of resources, and health equity.

Key Responsibilities Quality

- Leads the development,



implementation, monitoring, and evaluation of organization‑wide quality improvement programs and initiatives in collaboration with leadership and quality committees.
- Provides direction, coaching, and expertise to leaders and teams in establishing and achieving quality improvement goals, including oversight of annual Quality Improvement Plans and rapid cycle improvement initiatives.
- Oversees quality improvement processes across the hospital, including the analysis and interpretation of quality indicators, scorecards, and performance metrics to support data‑driven decision‑making and actionable outcomes.
- Ensures organizational compliance with applicable quality, healthcare, and long‑term care legislation, and escalates significant quality or risk‑related matters to Senior Leadership and external stakeholders as required.
- Provides operational and strategic leadership for SQLI initiatives, including governance support, stakeholder and partner relations, budget oversight, contract management, and coordination of consortium activities and meetings.

Safety
- Serves as an organizational expert and resource on client safety best practices, promoting a solid culture of safety across the hospital.
- Oversees the Safety Event Reporting System (SERS), including the tracking, analysis, evaluation, and reporting of safety events and trends.




- Leads and supports the investigation and management of high‑risk safety events, including root cause analysis and the development and monitoring of corrective action plans.
- Develops, implements, and sustains patient/client safety improvement initiatives and strategies to enhance organizational learning and continuous improvement.
- Facilitates effective communication and collaboration with leaders and staff to identify risks, share safety‑related information, and implement solutions that improve safety outcomes.

Accreditation
- Leads organizational preparation and readiness activities for Accreditation, ensuring compliance with Accreditation Canada standards and requirements.
- Coordinates the collection, review, and organization of accreditation documentation for submission to Accreditation Canada.
- Develops and facilitates education, training, and capacity‑building initiatives to support accreditation readiness and continuous quality improvement across the organization.

Administration
- Provides leadership and day‑to‑day management of the Quality and Safety team.
- Co‑chairs key quality committees and prepares briefing materials, status updates, and reports for committees, senior leadership, and the Board.
- Leads and supports quality and safety initiatives using established improvement methodologies to drive measurable outcomes.
- Oversees the coordination, analysis, and reporting of quality of life and resident experience surveys, presenting findings and recommendations to relevant committees and stakeholders.
- Develops and produces reports and dashboards to support senior leadership and the Board in m

📌 Manager, Quality, Safety (Toronto)
🏢 BAYCREST HOSPITAL
📍 Toronto