Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT The Principal Product Manager (Qualified Services) is responsible for the design, development, commercialization, and lifecycle management of a portfolio of packaged Professional Services offerings. This standardized services catalogue of fixed-scope packages, deployment accelerators, and upgrade and migration paths, spans the entire customer lifecycle, from initial deployment,



through functional extensions, upgrades, and cloud transformation journeys. This role will be responsible for defining the value proposition, delivery model, and commercialization framework for their offers, bridging Product Management, Sales, Presales, Delivery, and GTM teams. As customers accelerate the transition from traditional on-premises licenses to modern cloud subscriptions, they will translate OpenText’s enterprise solutions into repeatable, high-value packaged services that drive rapid time-to-value and make it easier to position our value.

What The Role Offers Offer Strategy & Design

Defining the vision and product strategy for a portfolio of packaged offers aligned to OpenText’s strategic growth themes.

Designing, building, and maintaining a standardized services catalogue including work breakdown structures, scope of work, service definitions, and unit economics.

Creating modern offerings that accelerate customer migration to the OpenText cloud, with a focus on SaaS adoption, change management, and continuous optimization.

Aligning cross-functional Sales, Delivery, and GTM teams on a single unified vision for your offer design and execution plan.

Commercialization & GTM Enablement

Partnering with Sales, Demand Hub, and Offer Management to position your services and align with targeted sales plays.

Building business cases, pricing models,



and commercialization strategies that support both direct and partner-led motions.

Ensuring offerings are fully documented, priced, and launch-ready across North America, Europe, and international markets.

Developing playbooks, success stories, and enablement materials that equip Sales and Presales to position, scope, and sell standardized service packages.

Customer & Market Insight

Conducting voice-of-customer research to identify recurring enterprise needs around modernization, data governance, and AI adoption.

Collaborating with regional and industry leaders to ensure offers resonate across verticals such as financial services, manufacturing, and public sector.

Continuously refining offers based on market trends, customer feedback, and adoption metrics.

Portfolio Integration & Scaling

Creating a consistent delivery methodology across regions — integrating with existing OpenText accelerators and frameworks.

Partnering with PS Delivery and Centers of Excellence to pilot new services, operationalize tools, templates, and knowledge assets, and refine delivery for efficiency, scalability, and margin health.

Establishing KPIs and telemetry to track value realization, attach rates, and downstream conversion into implementation and managed services.

What You Need To Succeed

10+ years of experience in Professional Services, Product Management, Portfolio Management, or Consulting within enterprise software or digital transformation domains.

Proven ability to design, launch, and scale services or solution offerings with measurable impact.

Deep understanding of enterprise transformation themes including cloud mo

📌 Principal Product Manager (Richmond Hill)
🏢 opentext
📍 Richmond Hill