JOB SUMMARY

The Senior Manager, Strategic Initiatives reports to the Director, Program Excellence and Strategic Initiatives and is an individual contributor accountable for designing and implementing operational excellence strategies across Patient Support and Payor Solutions (PSS). The role translates business priorities, patient and client needs, and operational insights into practical, scalable solutions that improve service quality, efficiency, consistency, capacity, and business performance. Working closely with Operations, Technology, Compliance, Implementation, Business Development, Pharmacy, Clinical, Data & Analytics, and Leadership teams, this position leads the design and implementation of improved workflows, service models, standards, governance, and enabling technologies. The role establishes clear measures of success, embeds sustainable practices, and supports teams through adoption and stabilization. The Senior Manager evaluates current-state performance, emerging technologies, industry trends, and improvement opportunities; facilitates discovery and future-state design; and converts findings into prioritized operational solutions. The role leads cross-functional implementation, validates that new processes and tools work as intended, monitors outcomes, and drives ongoing optimization. In addition, this position contributes operational design expertise to proposals, strategic growth opportunities, and new program implementations by defining scalable service models, workflows, controls, performance measures, and implementation requirements aligned with organizational priorities, client expectations, regulatory requirements, and measurable business outcomes. DUTIES AND RESPONSIBILITIES

Operational Excellence & Transformation

Lead the identification, prioritization,



and execution of strategic innovation initiatives across PSS, ensuring alignment with departmental and divisional goals, client needs, market opportunities, and industry trends. Own the development and maintenance of the PSS innovation roadmap, including initiative prioritization, tracking initiatives, milestones, business cases, dependencies, and outcomes, and leadership reporting. Drive the implementation and adoption of approved strategic initiatives, ensuring project plans, governance structures, stakeholder engagement, communication activities, and success measures are effectively established and managed. Monitor and report on initiative progress, barriers, adoption, outcomes, and realized benefits, proactively identifying risks and providing strategic solutions to the Director and required stakeholders . Act as the strategic lead for PSS digital transformation initiatives, aligning cross-functional teams to support the design, implementation, adoption, and continuous improvement of digital solutions. Evaluate existing program workflows, service models, operational processes, patient journeys, external market trends, and competitive offerings to identify opportunities to improve efficiency, service quality, scalability, patient engagement, and competitive positioning. Lead discovery activities to develop a strong understanding of the end to end client, patient, and healthcare provider journey,



including how services and processes connect from start to finish; proactively identify gaps, unmet needs, and improvement opportunities, and translate findings into innovative service offerings, program enhancements, or operational improvements. Partner with but not limited to, Operations, Technology, Data & Analytics, Pharmacy, Clinical, and Business Development teams to prioritize and advance the implementation of prioritized strategic initiatives, ensuring progress against defined objectives, resource needs, and expected business outcomes. Conduct thorough reviews of market trends, competitive activity, emerging opportunities, and potential risks to inform strategic recommendations. Develop and present comprehensive business cases that clearly assess investment requirements, expected return on investment (ROI), financial and operational impact, associated risks and mitigation strategies, implementation requirements, and measurable success criteria for innovation opportunities and strategic investments. Support the development of new service offerings and value-added capabilities that strengthen Bayshore's competitive position and support growth objectives. Maintain a comprehensive view of initiative performance and total business impact, considering headcount, workforce capacity, labour and overhead costs, technology and infrastructure requirements, operational dependencies, financial return, and service outcomes to ensure recommendations regarding optimization, scaling, further investment, or discontinuation are supported by a complete understanding of departmental/ divisional impact. Own the development and execution of implementation roadmaps and playbooks that provide a transparent path from planning through im

📌 Senior Manager, Strategic Initiatives (Mississauga)
🏢 Bayshore HealthCare
📍 Mississauga