About Avicanna Avicanna is a diversified and vertically integrated Canadian biopharmaceutical company dedicated to researching, developing, and commercializing plant-derived cannabinoid-based products for global consumer, medical, and pharmaceutical markets. Through our MyMedi.ca platform, we provide medical cannabis patients across Canada with pharmacist-led support and compassionate, skilled service. As we continue to grow, we’re looking for a Patient Support Representative who brings strong customer service experience, excellent communication skills, and a passion for helping patients. This role is ideal for someone with call centre or high-volume support experience — especially in healthcare or regulated industries.

KEY RESPONSIBILITIES
· Respond to high volume of inbound and outbound calls, emails, and live chats from patients and healthcare professionals
· Provide professional, supportive and respectful experience to patients with clarity on product questions, ordering, and process inquiries
· Maintain confidentiality and handle sensitive medical information with care and professionalism. Update patient records and ensure compliance with Health Canada’s medical cannabis regulations
· Troubleshoot account, order, and shipping issues and escalate when needed
· Identify and flag process improvements to enhance patient experience
· Collaborate with pharmacists and internal teams to support patient care
· Perform duties and other tasks as assigned by manager to support team and meet business needs
· Meet established performance expectations, including but not limited to quality,



productivity and schedule adherence QUALIFICATIONS AND

EXPERIENCE:
Must-Have
• Fluency in both English and French (spoken and written) is required
• 2–3 years of customer service or call centre experience, ideally in a healthcare, pharmacy, or regulated setting
• Ability to manage high-volume tasks with accuracy and empathy
• Comfortable using digital platforms, IVRs, CRMs, and email systems
• Excellent organizational skills and attention to detail Working from home requirements
• High speed internet required (no satellite internet)
• A private, physical space to maintain patient confidentiality Work Location, Travel & Physical Requirements
• Fully remote, no travel required – must be located within Canada
• Must be legally entitled to work in Canada
• Must be available to work Eastern Standard Time (EST) hours
• Rotational shift schedule that changes every four weeks with flexible coverage as required by business needs
• Role involves extended periods of computer use, phone-based communication and data entry

WHAT WE OFFER
• A full-time, remote role with competitive salary and benefits
• A mission-driven role supporting patients across Canada
• Exposure to an innovative and growing medical cannabis platform
• A supportive, collaborative, and flexible work environment
• Opportunities for growth and learning in a unique industry Salary range: $46,000
- $52,000. Final compensation will be determined based on the candidate’s experience, skills, and qualifications, in line with internal equity and market considerations. This posting is for an active and existing vacancy.

📌 Bilingial French Patient Support Representative (Canada)
🏢 Avicanna Inc. (TSX:AVCN)
📍 Canada