Role As a Supervisor in a rapidly growing new products department, we will rely on your leadership skills and determination to coordinate and prioritize the activities of customer service advisors . Your attention to detail and organizational skills will be essential in assigning daily tasks and ensuring an outstanding customer experience. Your objective? Support and coach advisors to deliver a customer experience that reflects HydroSolution’s standards, while achieving targets and fostering a positive and engaging work environment. You will serve as the team’s subject matter expert on customer experience and will share your knowledge with both team members and outsourcing partners on a daily basis. Responsibilities
• Motivate and lead advisors on your team and the partner team by coordinating, in real time, all expert advisor activities through various tools such as QuickFlow, Excel, and email.
• Develop coaching and career development strategies for expert advisors to achieve expected results.
• Ensure the quality of advisors’ work and customer service (call monitoring, evaluations, etc.) by communicating and measuring performance objectives.
• Maintain rigorous follow-ups with the Sales Coordinator by ensuring records are accurate and up to date, particularly when operational issues arise.
• Act as the go-to resource for product-related questions and product usage inquiries, sharing expertise with team members and outsourcing partners.
• Perform any other duties related to employee development, operational support, and the achievement of established objectives.
• Navigate systems efficiently to update customer files and perform other administrative tasks. Ideal Qualifications
• Minimum of 2 years of relevant team management experience.
• Strong commitment to exceptional customer service and an ability to quickly build positive relationships with customers, colleagues, and partners.
• Excellent prioritization skills and the ability to adapt to change.
• Results-driven mindset, strong analytical skills,



and the ability to prioritize effectively.
• Comfortable using computer systems, including Outlook, Excel, and Adobe.
• Strong communication skills, both verbal and written, and a collaborative approach.
• Interest in identifying and recommending improvements to existing work methods and processes.
• Availability based on operational needs (full-time day shifts between 8:00 a.m. and 6:00 p.m.; flexible schedule and weekly hours).
• Bilingualism; the individual in this role will communicate with English-speaking customers. Here, we take care of our heroes by offering
• Competitive compensation based on skills, plus a performance bonus.
• Comprehensive group insurance program (extended health, prescription drugs, dental, life insurance, etc.) and a group RRSP with employer contributions of up to 2.5%.
• A wellness program, including free telemedicine services.
• Comprehensive training on all products offered.
• Hybrid remote work.
• Five days off during the holiday season.
• Free covered parking.
• Supplemental benefits program to complement parental insurance benefits.
• Employee referral program.
• Team-building activities.
• And much more

Job Description
At HydroSolution, every employee’s work is a source of inspiration and pride. Together, our efforts provide peace of mind to Quebecers and contribute to their well-being. It’s true that we don’t save lives... but we do rescue bad days That’s why we consider our employees everyday heroes for the thousands of Quebecers who rely on us for a turnkey water heater solution. Together, we are leaders in the sale and rental of water heaters. Do you think you have what it takes to join a large family of everyday heroes? Read this job posting carefully. It could change your life, too Superpowers We're Looking For
• Adapt easily to different situations and unexpected challenges.
• Be open to change.
• Work effectively as part of a team (without going it alone).
• Treat every customer fairly and equitably.
• Demonstrate diligence and attention to detail.

📌 Supervisor - Call center (Montreal)
🏢 ENERCARE
📍 Montreal