- Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade.
- Development of business driving initiatives that build a repeat business or that attracts a new customer.
- Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
- Ensure team is compliant with all clientele standards and thank you note policy.
- Ensure all associates complete the sales training program.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
Leadership Presence/Steward of Talent
- Achieve financial success through improvement of measurable statistics that positively impact the store performance.
- Hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade new york brand to our customers.
- Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
- Perform annual performance evaluations with quarterly review of employee goals.
- Network and create positive relationships in the community that result in business generation, awareness of the kate spade current york brand and builds a bench strength of qualified candidates to fill key open positions.
- Attend, on average, two annual company management meetings.
Building Brand Equity
- Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
- Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
- Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DL.
- Communicate to DL customer feedback and quality issues in order to improve customer service and sales.
Operational Excellence
- Perform and supervise store opening and closing procedures including counting register funds, completing