Posting Closing Date: October 16, 2026 Campus

Location:
London, ON Department: FAA1 Financial Aid and Student Services Employment Group: Support Pay Details: $38.09 Hourly Worker Sub-Type: Fixed term (Fixed Term) Time Type: Full time Remote Type: In-Person Contract End Date: November 19, 2027 Hours of Work per Week: 35

Job Description
This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement. Note: 1 vacancy available. This position is deemed a critical vacancy. Payband: This position is paid at Payband H. $38.09
- $44.04 per hour. Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m. Why this Role is Key The Financial Aid Advisor plays a critical role in advancing student access, persistence, and success by delivering comprehensive, student-centred financial aid advising, guidance, and navigation support within the College. This position serves as a knowledgeable and empathetic resource for students navigating the complexities of financial aid, ensuring they have access to the information, guidance, and understanding needed to make informed decisions about funding their education. At the core of this role is a commitment to removing financial barriers that may prevent students from entering, continuing, or completing their post‑secondary studies. The Advisor accomplishes this by probing to understand each student's unique circumstances, presenting a range of financial aid options — including OSAP, bursaries, scholarships, and grants — and explaining the potential outcomes of each pathway. Through careful interpretation and application of academic, provincial, and federal financial aid regulations, the Advisor ensures that students meet all eligibility requirements and that funding entitlements are verified accurately and administered equitably.



This position also carries significant responsibility for upholding institutional integrity and regulatory compliance. The Advisor reviews and assesses financial aid appeals, evaluates applicants against established award criteria, and ensures that all procedures and protocols remain current and aligned with evolving Provincial and Federal Government legislation. Attention to detail, sound professional judgement, and a thorough knowledge of policy frameworks are essential to fulfilling these responsibilities effectively. Beyond direct advising, the Financial Aid Advisor contributes to broader institutional outreach and awareness by developing and delivering presentations that promote available programs, funding opportunities, and financial literacy initiatives. This proactive engagement helps ensure that students — particularly those from equity‑deserving communities — are aware of and connected to the resources available to them. How You’ll Make an Impact Student Advising & Support
- Advise students on OSAP eligibility, application processes, and timelines through one on one in‑person and virtual appointments
- Takes referrals from other staff members and departments for complex student financial inquiries
- Guides and advises students experiencing financial barriers or special circumstances with financial aid pathways (e.g., mature students, students with dependants, students with disabilities)




- Investigates and determines how to help students overcome financial aid and academic restrictions using knowledge and expertise pertaining to a wide array of relevant policies and practices
- Liaises with internal and external stakeholders such as Counselling & Accessibility Services, Student Experience Team, Academic Advisors, Program Coordinators, Co‑op Consultants, the Ministry and other external agencies to gather relevant details and coordinate plans for student supports
- Assist students with appeals, including income reassessments and special bursary applications by interpreting guidelines and using judgement to determine student eligibility for exceptional reviews and appeals. The Advisor uses their authority to make decisions regarding appeals and other reviews using their interpretation and judgement of the students situation.
- Investigates, gathers and analyzes relevant details to build a case for submission to the Ministry for restrictions or appeals that require Ministry authority.
- Guide students through the National Student Loans Service Centre (NSLSC) repayment process upon graduation or withdrawal
- Application Processing & Administration Review and process OSAP applications, confirmations of enrolment, and disbursement requests
- Investigate and analyze anomalies or inconsistencies in student applications
- Investigate, review and identify student academic files or financial aid accounts, where a student is at risk of losing funding eligibility or not accessing the correct/optimal funding options (e.g. disability/accessibility supports)
- Support the college SEM plan by taking action to help prevent students needing to withdraw from academic studies.
- Provides guidance and advice to other Registrar

📌 Financial Aid Advisor (London)
🏢 The Fanshawe College of Applied Arts and Technology
📍 London