Gov Solutions Group (GovSG) is seeking a seasoned Continuous Improvement Consultant to support the Department of the Navy (DON) Portfolio Acquisition Executive (PAE) Mission Systems in advancing key digital modernization initiatives. This role will deliver both strategic and hands‑on expertise across IT Service Management (ITSM), Continuous/Continual Improvement (CxI), process optimization, performance management, and data-informed decision support. The ideal candidate is a highly skilled process improvement practitioner capable of independently analyzing complex operational environments, translating data and observations into actionable recommendations, facilitating improvement projects, and engaging effectively with senior government, program leadership, and technical teams. Success in this role requires the ability to shift seamlessly between high-level strategy and detailed execution while leveraging proven improvement methodologies and ITSM frameworks. This is an on‑site position in the National Capital Region. What You’ll Be Doing:
- Serve as a senior advisor and subject matter expert for CxI and ITSM activities supporting Department of the Navy digital and infrastructure modernization efforts.
- Lead and manage the end-to-end Continuous Improvement lifecycle, including intake, assessment, prioritization, analysis, implementation, performance measurement, and sustainment.
- Apply structured methodologies such as DMAIC, Lean Six Sigma, ITIL, , and Agile to identify root causes, improve processes, reduce operational inefficiencies, and strengthen service delivery.
- Analyze quantitative and qualitative data to identify trends, systemic issues, performance gaps, risks, and opportunities for improvement.
- Develop and maintain Key Performance Indicators (KPIs), performance measures,



and management reporting that provide leadership with meaningful insight into operational performance and improvement outcomes.
- Facilitate cross-functional improvement initiatives involving engineering, operations, program management, logistics, procurement, contracting, and other stakeholder groups.
- Provide leadership and facilitation support to engineering and analyst teams executing improvement initiatives, ensuring activities remain aligned to defined objectives, timelines, and expected outcomes.
- Develop current-state and future-state process models and conduct structured assessments of potential solutions, including feasibility, impacts, risks, and implementation considerations.
- Establish and maintain governance processes that provide appropriate visibility into improvement initiatives, decisions, actions, risks, and results.
- Prepare and present findings, recommendations, status updates, and performance information to senior government and organizational leadership.
- Work directly with senior stakeholders to define objectives, establish success criteria, align priorities, and translate strategic goals into executable improvement initiatives.
- Support development and delivery of training, knowledge‑sharing, and process improvement enablement activities for project and operational personnel.
- Identify opportunities to improve workforce utilization, workload allocation, organizational processes,



and delivery models based on operational data and customer requirements.
- Develop executive‑level briefings, reports, analyses, process documentation, and other technical and management deliverables.
- Support proposal development, technical volumes, staffing plans, and other business development activities as needed.
- Perform other duties as required to support customer mission objectives. Minimum Requirements
- Bachelor’s degree in Business, Information Technology, Engineering, Management, or a related field; equivalent relevant experience may be considered.
- 10+ years of skilled experience in process improvement, IT service management, program/project management, business process analysis, or a related discipline.
- 7+ years of demonstrated experience leading or supporting Continuous Improvement, process optimization, service improvement, or operational performance initiatives.
- Demonstrated experience applying structured process improvement methodologies such as Lean Six Sigma, DMAIC, or ITIL.
- Experience analyzing operational data and translating findings into actionable recommendations and measurable improvement opportunities.
- Experience developing and managing KPIs, performance metrics, process measures, or management reporting
- Demonstrated ability to independently lead complex initiatives from problem identification through implementation and sustainment.
- Experience facilitating cross‑functional teams and coordinating with multiple stakeholder groups.
- Strong analytical, problem‑solving, organizational, and communication skills.
- Demonstrated ability to communicate complex operational or technical information clearly to both technical and non‑technical audiences.
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📌 EBS Continuous Improvement Consultant (Canada)
🏢 Gov Solutions Group
📍 Canada