Become a vital part of GroupStrength's client relations as a Client Retention Coordinator in Winnipeg, MB. Utilize your empathetic communication skills to foster strong client connections and resolve issues effectively. In this full time on-site role, your primary responsibility will be to interact with GroupHEALTH clients directly, collecting valuable feedback. You will work closely with both Client Experience and Client Service teams, ensuring industry-leading support is delivered. Your role is crucial in maintaining high satisfaction levels and loyalty among our clients.

Key Responsibilities
• Conduct client surveys to evaluate satisfaction levels
• Collaborate with internal teams to address client concerns




• Manage client data and interactions in the CRM system
• Keep current on trends in employee benefits
• Participate in regular training to enhance retention strategies

Requirements:
• 3-5 years experience in customer-focused roles
• Strong problem-solving and communication abilities
• College Diploma or Bachelor's Degree preferred
• Familiarity with group insurance benefits is an asset
• Intermediate knowledge of MS Office Bring your passion for client engagement to GroupStrength and contribute to lasting client relationships.

📌 Client Retention Coordinator at GroupStrength (Canada)
🏢 GroupStrength Benefits Direct
📍 Canada