Hours of Work

40 hours per week

Wage: $25.00 per hour

Vacancies: 2

Start Date: As soon as possible

About Willows Inn

Willows Inn is a welcoming accommodation provider located in Fort Simpson, Northwest Territories. We offer comfortable guest suites, complimentary continental breakfast, and personalized service to business and leisure travelers visiting the Dehcho Region.

Position Summary

The Hotel Room Attendant & Booking Assistant is responsible for maintaining high housekeeping standards while providing administrative and guest service support related to reservations, check-ins, and front desk operations. The successful candidate will contribute to a positive guest experience by ensuring rooms are clean, comfortable, and ready for occupancy while assisting guests professionally and courteously.

Duties and Responsibilities

- Housekeeping Duties
- Clean, sanitize, and prepare guest rooms according to established hotel standards.
- Change bed linens and replace towels and guest amenities.
- Clean bathrooms, mirrors, fixtures, and surfaces.
- Vacuum carpets, mop floors, dust furniture, and remove waste.
- Inspect rooms to ensure cleanliness and readiness for guest occupancy.
- Clean and maintain common areas, hallways, laundry facilities, and guest service areas.
- Replenish housekeeping carts and supply storage areas.
- Report maintenance issues, damaged items, and safety concerns promptly.
- Follow workplace health and safety procedures and safe handling practices for cleaning products.

Booking and Front Desk Duties

- Assist guests with check-in and check-out procedures.
- Receive and process reservations by telephone, email, and online booking systems.
- Provide information regarding room rates, availability, local attractions, and hotel services.
- Maintain reservation records and guest information accurately.
- Process payments and issue receipts.
- Respond to guest inquiries and requests in a professional and timely manner.
- Coordinate room assignments and communicate housekeeping status updates.




- Maintain daily logs and administrative records.

Employment Requirements

Education

Secondary (high) school graduation certificate or equivalent experience.

Experience

Previous experience in housekeeping, hospitality, customer service, hotel operations, or accommodation services is an asset. On-the-job training will be provided.

Skills

- Strong customer service and communication skills.
- Excellent attention to detail.
- Ability to work independently and as part of a team.
- Strong organizational and time-management skills.
- Ability to perform physical tasks and stand for extended periods.
- Basic computer skills and willingness to learn reservation software.
- Additional Requirements
- Valid Class 5 Driver's Licence.
- Clean Driver's Abstract.
- Ability to lift up to 25 lbs (11 kg).
- Reliable, punctual, and dependable.
- Ability to work flexible shifts, including weekends and holidays, as required.

Language Requirements

- English is required.
- French language skills are considered a strong asset.

Willows Inn welcomes applications from qualified French-speaking candidates. Eligible applicants may be considered under Canada's Mobilité Francophone work permit program for positions located outside Quebec.

Compensation and Benefits

Wage

$25.00 per hour. Overtime paid in accordance with Northwest Territories Employment Standards legislation. Overtime is generally payable after 8 hours per day or 40 hours per week.

Vacation

- Two (2) weeks paid vacation annually.
- Vacation pay accrued at 4% of gross wages earned.
- Vacation scheduling subject to mutual agreement between the employee and employer and operational requirements.

Sick Leave

- Up to five (5) paid sick days per calendar year for eligible employees, consistent with applicable Northwest Territories employment standards requirements.

Other Advantages

- Training provided.
- Complimentary staff parking.
- Opportunities for growth within the organization.
- Supportive and inclusive work environment.
- Work Conditions
- Fast-paced hospitality environment.

Combination of

📌 Hotel Room Attendant (Canada)
🏢 CDÉTNO
📍 Canada