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The Opportunity

EY's Financial Services Risk Management (FSRM) practice helps financial institutions manage fraud risk, strengthen controls, improve customer protection, and comply with evolving regulatory expectations. As a Senior Manager within the Fraud practice, you will lead complex client engagements, oversee large-scale fraud transformation initiatives, and support business growth across the Canadian market.

Key Responsibilities

- Lead fraud risk management, fraud transformation, and fraud technology engagements for banking and financial services clients.
- Serve as the primary client contact for executive stakeholders and provide trusted advisory services.
- Oversee fraud strategy, operating model design, fraud controls, investigations, analytics, and fraud technology implementations.
- Lead multidisciplinary teams across business, technology, operations, risk, compliance, and external vendors.
- Manage engagement economics, project delivery, quality assurance, and risk management.
- Drive business development activities including proposals, pursuits, relationship management, and thought leadership.
- Coach, mentor, and develop managers, senior consultants, and consultants.
- Contribute to the growth of the FSRM Fraud practice and development of current service offerings.

Client Advisory & Stakeholder Management





- Act as a trusted delivery lead to client executives and program leaders by translating business priorities into executable technology outcomes and making execution risks visible early.
- Lead decision-oriented working sessions that force clarity on scope, ownership, dependencies, trade-offs, readiness gaps and next actions.
- Build credibility with business, technology, operations, vendor and executive stakeholders by being direct, fact-based, delivery-oriented and consistently reliable under pressure.
- Communicate progress, blockers, risks, recommendations and recovery actions with clarity, using evidence-based status reporting and practical next steps.
- Constructively challenge unrealistic timelines, unclear scope, weak ownership, untested assumptions and vendor commitments that create go-live risk.
- Maintain the confidence of senior stakeholders while still being hands‑on enough to know whether the work is truly moving.

Business Development & Practice Support

- Support proposals, RFP responses and solution design with credible delivery assumptions, staffing models, risks, dependencies, implementation paths and go‑live considerations.
- Contribute to Fraud Technology offerings by codifying practical delivery playbooks, reusable plans, readiness checklists, risk patterns, cutover approaches, testing approaches and lessons learned from real banking implementations.
- Bring practical insight on what works in fraud technology delivery,



including vendor‑led implementation, agile‑at‑scale, systems integration, data migration, testing automation, production readiness and operational stabilization.

Team Leadership & Collaboration

- Lead onshore, nearshore, offshore, client and vendor team members with clear expectations, outcome ownership and timely intervention when delivery is at risk.
- Create a high‑accountability delivery culture where teams surface issues early, solve problems directly and focus on measurable progress.
- Raise the bar for fraud consulting delivery capability by coaching teams on execution discipline, release readiness, client communication, defect management, dependency management and delivery leadership under pressure.
- Be comfortable stepping into unstructured situations, creating clarity quickly and becoming a trusted delivery lead for senior stakeholders.

Skills And Attributes For Success

- Deep understanding of fraud risk management within financial services.
- Experience across fraud domains such as payments, cards, digital banking, lending, deposits, account takeover, identity fraud, and financial crime.
- Strong stakeholder management and executive communication skills.
- Proven program delivery and project leadership experience.
- Ability to translate complex risks into practical business solutions.
- Strong analytical, problem‑solving, and people leadership capabilities.

What We Look For

- Bachelor's degree in Business, Finance, Accounting, Risk Management, Data Analytics, or a related field.
- 10+ years of relevant experience in fraud risk, financial crime, cons

📌 Senior Manager (Toronto)
🏢 EY
📍 Toronto