iWorld Professionals is hiring a Bilingual Senior Helpdesk Technician in Sainte-Catherine, QC. This onsite role focuses on providing advanced IT support and resolving technical issues effectively. As a Senior Helpdesk Technician, you will be the primary contact for internal users, delivering top-tier technical assistance and ensuring smooth IT operations. Your expertise in troubleshooting and support processes will be crucial in resolving hardware, software, and network issues across departments. Key Responsibilities:

- Provide advanced technical support to users across departments
- Troubleshoot and resolve hardware, software, and network issues
- Manage Microsoft environments including Windows OS and Microsoft 365
- Handle user accounts, permissions, and system access
- Document incidents and technical procedures clearly

Requirements:

- Minimum 4 years of IT helpdesk experience
- Solid knowledge of Microsoft technologies
- Fluent in French and English
- Excellent analytical and troubleshooting skills
- Strong customer service abilities

Elevate your career with iWorld Professionals and make a significant impact in IT support. #J-18808-Ljbffr

📌 Bilingual Senior Helpdesk Technician Needed (Ste-Catherine)
🏢 iWorld Professionals
📍 Ste-Catherine