Technology|Infra_ToolAdministration-ITSM|ServiceNow, Technology|Infra_ToolAdministration-ITSM|ServiceNow-CSM Domain Infosys is seeking an experienced ServiceNow Solution Consultant. It is a technical role responsible for providing guidance and consulting on client facing solutions leveraging the ServiceNow platform. The Solution Architect contributes to the structuring and implementation of solutions and takes overall ownership for the quality of the technical requirements delivered to the customer on the ServiceNow platform. Infosys is unable to provide immigration sponsorship for this role at this time. Candidate must be located within commuting distance of Mississauga, Ontario/Calgary, Alberta or be willing to relocate to the areas. Bachelor’s degree or foreign equivalent required from an accredited institution. At least 6 years experience in designing and implementing complex ServiceNow Solutions including CSM, ITSM solutions. At least 6 years of proven experience as an architect in designing and implementing ServiceNow ITSM, CSM, Custom applications and integrating with several 3 rd party applications. At least 2 years of end to end ServiceNow CSM implementation experience. Robust understanding of CSM CSDM model along with expertise on products, assets, sold products and install bases and their relationship with Accounts and Consumers Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill. Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP,



FTPS Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc. Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling Experience implementing systems using the Agile/Scrum methodology Serve as primary technical point-of-contact for the project and as the face of the development team to the customer. Stays current on ServiceNow products and applicable integrated technologies Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices. Understand customer requirements, translate to solutions, and communicate to clients Ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions Write/estimate Stories, monitor developer’s work, and own overall quality and delivery of development; Leads the Team in implementation of technical best practices, policies, and procedures Responsible for Prototype building, Sprint demos,



delivery of additional development artifacts and documentation Help mentor Developers, Technical Consultants, and other Solution Architects in relation to technical design standards and implementation of best practices ServiceNow Advanced System Administration ServiceNow Implementation Specialist – Customer Service Management Application Creation in ServiceNow The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements Bachelor’s degree or foreign equivalent required from an accredited institution. This position may require relocation and/or travel to work/project location. Infosys is unable to provide immigration sponsorship for this role now or in the future. Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability. #

📌 Senior Consultant (Mississauga)
🏢 Infosys
📍 Mississauga