- Senior Program Manager, Salesforce TransformationApplyJob#: 3053773

Job Description
Senior Program Manager, Salesforce TransformationLocation: Toronto, Ontario Duration: Initial 12-month contract with potential extension

Job Type
Contract Work Model: Hybrid, minimum two days onsite per week with additional attendance based on project needsAbout the OpportunityA large enterprise organization is seeking a Senior Program Manager to lead the reset and delivery of a complex Salesforce transformation. This individual will oversee multiple technology workstreams, strengthen program governance, manage senior stakeholders, and help establish a scalable, standardized platform to replace legacy applications.

Key Responsibilities
· Lead the overall Salesforce transformation and platform reset from a technology delivery perspective.
· Manage multiple technology workstreams, Project Managers, dependencies, risks, milestones, and competing priorities.
· Establish effective program governance, delivery plans, reporting structures, and clear rules of engagement.
· Partner with business stakeholders to ensure requirements are sufficiently defined before technology delivery begins.
· Oversee data migration planning and delivery, including the identification and transfer of required program and operational data.
· Coordinate with the systems integrator, third-party vendors, internal technology teams, and business leadership.
· Provide clear program updates, risks, decisions, and recommendations to senior executives.
· Translate complex technical information into concise, business-focused communication for nontechnical stakeholders.
· Challenge decisions and requirements that could lead to unnecessary customization, cost, or delivery risk.
· Perform hands-on project planning and tactical delivery activities when required.




· Help transition the organization from one-off platform configurations to a repeatable and standardized onboarding model.
· Lead effectively through ambiguity, changing direction, organizational complexity, and delivery pressure.
Must-Have Qualifications
· Demonstrated experience leading a major Salesforce implementation or transformation.
· Strong experience overseeing complex data migration workstreams.
· Proven success leading large-scale business and technology transformations.
· Experience managing multiple technology workstreams, Project Managers, and cross-functional delivery teams.
· Solid program governance, project planning, risk management, and dependency management capabilities.
· Executive presence with experience presenting technology delivery updates to senior leadership.
· Ability to communicate technical risks, decisions, and recommendations to nontechnical audiences.
· Experience managing systems integrators, external vendors, and other third-party delivery partners.
· Strong organizational skills with the ability to introduce structure within ambiguous or challenging environments.
· Confidence to challenge stakeholders, manage competing expectations, and push back when necessary.
· Willingness to remain hands-on with plans, schedules, reporting, and day-to-day delivery activities.
· Ability to work onsite in Toronto at least two days per week and attend additional in-person meetings when required.




Nice-to-Have Qualifications
· Experience within healthcare, pharmaceutical, life sciences, or another regulated industry.
· Experience with patient, customer, or client-support platforms.
· Experience replacing or consolidating legacy applications.
· Experience designing standardized onboarding processes for multiple programs, business units, or external partners.
· Experience working with product teams that are developing their Salesforce capabilities.
· Background managing transformations within complex enterprise environments such as financial services.
Required Experience
· 10+ years of relevant project or program management experience.
· Previous leadership of a Salesforce implementation or major Salesforce initiative.
· Experience leading complex, enterprise-level business and technology transformations.
· Experience overseeing data migration planning, readiness, dependencies, risks, and execution.
· Experience working with senior executives, cross-functional business teams, technology leadership, systems integrators, and third parties.
· Demonstrated ability to take ownership of an established program requiring stronger governance, structure, and delivery leadership.
Education & Certifications
· Degree, diploma, or equivalent combination of education and relevant professional experience.
· Project or program management certifications such as PMP, PgMP, or an equivalent credential are considered an asset.
· Salesforce certifications are considered an asset but are not a substitute for direct Salesforce program leadership experience.
Application ProcessIf interested, please apply directly or contact the Everforth recruitment team for additional information.
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📌 Senior Program Manager, Salesforce Transformation (Toronto)
🏢 Apex Systems
📍 Toronto