Salary Range: $120,000.00 To $140,000.00 Annually

About Compass Communities With coast-to-coast communities and over 12,000 home sites, Compass is one of Canada’s largest land lease housing companies, operating over 70 residential communities in 8 provinces. We offer attainable home ownership that prioritizes residents’ needs, creating communities with better services, management, and facilities.

Reporting to the Chief Operating Officer, The Director, Operations plays a key role in providing leadership and strategic oversight for a significant portion of Compass Communities' residential portfolio.

The Director, Operations is accountable for the overall operational and financial performance of their portfolio, providing leadership to Regional Managers and ensuring that Compass communities are operated safely, efficiently and consistently while delivering an exceptional experience for homeowners.

The role combines business leadership, financial management, people leadership and operational execution. The Director, Operations translates Compass's corporate objectives into regional operating plans, establishes clear expectations for performance, and ensures Regional Managers and their teams have the direction, tools and support required to deliver results.

The Director, Operations works closely with Finance, Infrastructure, Marketing, People & Culture and other corporate functions to maximize the long-term performance and value of Compass's communities.

This position will be fully in office based out of our Corporate Office in Mississauga, ON, or our site office in Kelowna, BC.

Core Responsibilities: Leadership & People Development

Provide leadership,



direction and support to Regional Managers responsible for the day-to-day management of Compass communities.

Establish clear expectations, accountabilities and performance objectives across the operating portfolio.

Develop Regional Managers as solid business and people leaders capable of managing increasingly complex portfolios.

Build management depth and support succession planning across Operations.

Establish a disciplined operating cadence including portfolio reviews, financial reviews, community visits and follow-up on agreed actions.

Promote a culture of accountability, collaboration, continuous improvement and exceptional homeowner service.

Work collaboratively with People & Culture on recruitment, organizational structure, workforce planning and leadership development.

Ensure Regional Managers have the resources, training and organizational support required to succeed.

Provide overall leadership for the operating performance of the assigned portfolio.

Translate Compass's strategic priorities into clear regional operating plans and ensure effective execution.

Establish consistent operating standards and management practices across regions and communities.

Review key operating and financial indicators and ensure corrective action is taken where performance falls below expectations.

Identify systemic operational challenges and implement scalable solutions across the portfolio.





Support Regional Managers in resolving significant or complex operational issues.

Ensure communities meet Compass standards for maintenance, appearance, service and operational effectiveness.

Promote continuous improvement in processes, systems, controls and operating practices.

Balance immediate operational requirements with the longer-term needs of the communities and the business.

Financial Management & Business Performance

Assume overall accountability for the financial performance of the assigned portfolio.

Lead the operating and capital budgeting process for the portfolio in collaboration with Regional Managers and Finance.

Review monthly financial results and operating performance against budget and business plans.

Develop and implement corrective action plans where financial or operating performance falls below expectations.

Identify opportunities to improve operating income through revenue growth, expense control and operational efficiencies.

Ensure disciplined management of operating expenses and capital expenditures.

Evaluate portfolio performance and identify opportunities to enhance long-term asset value.

Work with Finance and other corporate functions to improve forecasting, reporting and performance management.

Challenge Regional Managers to understand the underlying drivers of results and to operate their portfolios with a strong business-owner mindset.

Revenue, Occupancy & Growth

Provide leadership on strategies to optimize occupancy and revenue performance across the portfolio.

Identify opportunities to improve site utilization and other sources of community revenue.

Wor

📌 Director, Operations (Mississauga)
🏢 Compass Communities
📍 Mississauga