Become the IT Help Desk Lead with Delta Electronics in Surrey, focusing on providing comprehensive end-user support in a agile hybrid setup. This role demands an ability to handle complex issues and lead a team. As the senior figure within the help desk, you will manage escalated support requests and the day-to-day operations of the IT service management platform. Your role will focus on optimizing processes, mentoring junior staff, and ensuring a high quality of service to our clients. Expect a diverse range of responsibilities, including incident management and IT asset oversight. Key Responsibilities:

- Provide elevated support for desktops and mobile devices
- Serve as the main point of contact for operational escalations
- Administer user onboarding, access rights,



and endpoint lifecycle
- Compile and report on help desk performance metrics
- Develop process documentation and knowledge resources

Requirements:

- IT degree or diploma, preferably in Computer Systems
- At least two years in a help desk environment
- Proficiency in Windows OS and Active Directory
- Strong knowledge of service management systems
- Effective documentation and communication skills

Lead Delta's IT support initiatives while enhancing user experience and operational efficiency. #J-18808-Ljbffr

📌 IT Help Desk Lead at Delta Electronics (Vancouver)
🏢 Delta Controls
📍 Vancouver