Golf Operations Manager/Head Professional: Kingsville Golf & Country Club Kingsville Golf & Country Club is seeking an experienced, service-oriented and highly organized professional to join our team as our Golf Operations Manager / Head Professional . Kingsville Golf & Country Club is a premier semi-private 27-hole facility known for outstanding course conditions, beautiful landscapes, and a commitment to delivering exceptional experiences for our members and guests.

We offer
a full range of golf services, including daily member and public play, tournaments, leagues, events, a fully stocked Pro Shop, an active Back Shop operation, and practice facilities. The Golf Operations Manager / Head Professional will provide leadership and oversight of all aspects of the Club’s golf operations, ensuring that the Pro Shop, Back Shop, golf course access, tournaments, merchandise operations, and member services operate efficiently, professionally, and in accordance with the Club’s standards, policies, and budget. This is a hands-on leadership position suited to an individual who enjoys working in a fast-paced golf environment, is comfortable managing staff and operations, and takes pride in delivering an exceptional member and guest experience. Golf Operations & Leadership Oversee the day-to-day operation of the Club’s entire golf department, including the Pro Shop, Back Shop, Range &Teaching; Professionals. Ensure that golf operations are organized, efficient and properly staffed throughout the golf season. Monitor daily golf activity, including tee sheets, player flow, course access and overall pace of play. Work closely with the Golf Course Superintendent and other department managers to coordinate golf operations and course availability.



Maintain a visible and approachable presence throughout the golf operation. Ensure Club policies, procedures, dress code and standards are consistently followed. Participate in strategic planning and make recommendations regarding golf operations, services, equipment and future needs. In conjunction with our Assistant Golf shop Manager, oversee all Pro Shop operations, including merchandise selection, purchasing, pricing, receiving, inventory control and merchandising. Manage custom merchandise and special orders for members, leagues, tournaments and Club events. Receive, verify and organize incoming merchandise and ensure inventory is accurately recorded. Monitor inventory levels and identify seasonal and operational purchasing requirements. Monitor sales performance and make recommendations regarding merchandise selection and purchasing. Ensure proper procedures are followed for point-of-sale transactions, cash handling, deposits and account reconciliation. In conjunction with administration staff oversee the execution of tournaments, outings, corporate events and other golf-related functions. Coordinate with Food & Beverage, Greens Maintenance and other departments to ensure all tournament requirements are communicated and completed. Provide a high level of customer service to members, guests and visitors. Respond professionally and promptly to customer and member concerns, complaints and service issues. Investigate complaints,



determine appropriate solutions and follow up as required. Handle difficult or sensitive customer situations professionally and in accordance with Club policies. Ensure members and guests receive accurate information regarding tee times, golf policies, tournaments, merchandise and Club services. In conjunction with our starter, oversee the Club’s tee-time booking and golf scheduling processes. Monitor the tee sheet and identify opportunities or issues affecting the productive use of the golf course. Promote and enforce current pace-of-play expectations in accordance with Club policies. Coordinate with the Golf Course Superintendent and management team when weather, course conditions or maintenance activities affect play. Staff Supervision & Development Recruit, train, schedule, supervise and evaluate golf department employees in accordance with Club policies and applicable legislation. Provide clear direction, training and ongoing feedback to Pro Shop and Back Shop staff. Prepare staff schedules to meet operational requirements while managing labour costs effectively. Monitor attendance, performance, conduct and customer-service standards. Address performance and workplace concerns promptly and appropriately, in consultation with management and Human Resources when required. Ensure employees receive appropriate training and instruction related to their duties, including health and safety requirements. Lead by example and promote teamwork, accountability and excellent customer service. Budget & Financial Management Monitor and operate within approved golf department budgets. Review sales and financial information and provide recommendations to management. Control purchasing and i

📌 Golf Operations Manager/Head Professional: Kingsville Golf (Belle River)
🏢 PGA of Canada
📍 Belle River