Family Navigator

Practicing Professional 2 (PS4)

Are you passionate about contributing to the community? Are you interested in working for an organization that is committed to learning and growing, puts people at the centre of our work, believes in a culture of belonging and builds on the strength of our community?

Camino Wellbeing + Mental Health supports individuals, families and communities as they work to strengthen their wellbeing and mental health. Our vision is to have a connected community where all people thrive.

WHAT’S THE OPPORTUNITY?

We are looking for a Full-Time, Permanent Family Navigator to join our Polaris team In this role you will work with families from beginning to end of their treatment, coordinating aspects of the Polaris program from intake and assessment through to various interventions and eventual discharge and coordinate care among other Polaris team members to best serve each family. Additionally you will act as a service coordinator and advocate with families as they interact with various formal systems and help them utilize informal supports. This role works directly with families in their homes and in community settings, while being responsible for developing and reviewing a comprehensive treatment plan for each assigned family.

WHAT YOU’LL BE DOING:

- Meet with a variety of family members in their homes, in other community settings and in Camino office locations.
- Facilitate families’ engagement in the service through a variety of communication styles and therapeutic skills, including active listening, empathic support, honest and transparent communication, motivational interviewing, persistence, collaborative goal setting and a flexible approach.




- Administer Child and Youth Mental Health assessments and provide psychoeducation on a range of topics related to children’s mental health and trauma.
- In partnership with family members, identify and assess the strengths, needs, desires, goals, and risks of the family.
- Broker and coordinate specialist assessments, as required. These specialist assessments may include psychiatry, psychology, social work, occupational therapy, and speech and language therapy.
- In partnership with family members, design versatile plans that address their identified needs.
- Work in partnership with family members to explore and link them to the appropriate formal and informal services.
- Work in partnership with families to maintain and maximize the effectiveness of services, by communicating with service providers on families’ behalf, facilitating case conferences and other meetings, promoting collaborate problem solving and by advocating on the families’ behalf.
- Communicate the needs and progress of families to fellow members of our program, so that the team’s resources can be planned and mobilized to serve families.
- Take part in all therapeutic and administrative planning meetings.
- Complete all documentation and reporting as per the program standards in a timely manner
- Promote the services of Camino Wellbeing + Mental Health in a variety of settings.




- Complete weekly service indicator reports and meet mandated reporting expectations.

WHAT WE’RE LOOKING FOR:

- 3-5 years of relevant experience.
- Diploma or degree in Child and Youth, social services, or social work or applicable relevant educational qualification.
- Experience working directly with families who have a child with mental health challenges.
- Knowledge of Trauma-Informed and Attachment-based approaches to working with vulnerable children, including the ARC model and Self-Reg model.
- First-Aid and CPR-C Certificate.
- Knowledge of, and sensitivity to, common challenges faced by families who are part of the children’s mental health system.
- Proven experience demonstrating a commitment to working in partnership with families, and familiarity with power imbalances that may arise in families’ relationships with professionals and commitment to redressing this balance.
- Ability to communicate with families in a natural, non-judgemental, and honest way that enables allyship.
- Detailed knowledge of local formal and informal support services.
- Flexibility and willingness to change work approach in order to meet the needs and desires of families.
- Openness to feedback from peers and leadership.
- Sound understanding of childhood adolescent development, children’s mental health and behaviours; including disruptive, defiant and aggressive behaviour.
- Ability to use child development, attachment, brain development and social learning theories in conjunction with trauma-informed therapeutic practices.
- Ability to work in a respectful but confident manner with families to model strategies for su

📌 Family Navigator (Waterloo)
🏢 Camino Wellbeing + Mental Health
📍 Waterloo