Join to apply for the Bilingual Sales Admin Assistant role at Genuine Comfort 3 days ago Be among the first 25 applicants Join to apply for the Bilingual Sales Admin Assistant role at Genuine Comfort Founded in 2010, Genuine Comfort is a leading distributor of Air Conditioners (AC) and Packaged Terminal Air Conditioners (PTAC) across Canada & Mid-North USA. We are dedicated to “Delivering Comfort Consistently” to hospitality, commercial, and multi-family markets. We accomplish this through exceptional product availability, local warehousing, best-in-industry warranty and a dedication to on-time error-free delivery of room cooling products. Our impact is felt in hundreds of thousands of apartments and hotel rooms, with a visionary goal to surpass 60,000 units sold annually by 2030. Over the last four years, we have grown through strategic acquisitions of proven industry players, increased our product capacity and lineup, expanded our reach and distribution capabilities, have been featured two years in a row in the Globe and Mail's Canada's fastest-growing companies list and surpassed our 2023 vision 26 months ahead of schedule. Reporting to the Director of Sales and Marketing, we are hiring a Bilingual Sales Admin Assistant (English and French) to support our sales team in ensuring seamless sales operations. As our new Bilingual Sales Admin Assistant, you will create quotes, process orders, coordinate deliveries, and manage customer inquiries. Beyond daily sales support, you will maintain and update the CRM system, analyze data, and generate key sales reports. You will track sales history, identify trends, and keep the sales team informed of key performance metrics and their impact. This is a four-day on-site role with the option to work one day remotely.



Your contributions will directly influence customer satisfaction, sales efficiency, and overall business success. You will be critical in driving growth and client retention by ensuring seamless operations, analyzing key sales trends, and keeping the team informed. Hands-on CRM implementation experience. You will have the opportunity to contribute to the rollout and optimization of a new CRM system, gaining valuable experience in process improvement, data management, and system integration. Develop expertise in sales data and reporting. You will be key in building new reporting, analyzing sales data, identifying trends, and providing insights that drive business decisions. This is an opportunity to strengthen your analytical skills and gain deeper exposure to sales operations. Whether you want to deepen your expertise in sales operations, develop your data and analytics skills, or transition into an Account Manager role, you will gain the experience and mentorship needed to grow in your career. Support sales operations. You will develop a deep understanding of our business, customers, and sales processes, ensuring seamless support for the sales team. You will provide full administrative assistance, helping the sales team to drive efficiency and customer satisfaction. Deliver exceptional customer service. You will respond to customer inquiries promptly, ensuring alignment with our response time targets. You will handle inbound calls,



verify account details and direct new accounts to the appropriate Account Executive based on sales territories. Process accurate sales orders and deliveries. You will receive orders via email, text, or phone and ensure they are processed correctly for on-time, error-free fulfillment. You will confirm delivery details to set up accurate sales orders and ensure smooth execution. You will create and send accurate customer quotes, ensuring competitive pricing and business retention. You will analyze lost quotes to refine sales strategies. Capture and analyze sales and market data. You will maintain accurate customer and market data in our CRM, increasing the sales team’s efficiency and effectiveness. You will update customer profiles to ensure records are current and complete. Your insights will help drive informed decision-making and optimize sales performance. You thrive in a rapid-paced environment, effectively managing shifting deadlines while ensuring accuracy and efficiency. You have strong verbal and written communication skills, allowing you to engage confidently with customers, internal teams, and leadership. You are fluently bilingual in English and French. You are comfortable working with sales and market data, generating reports, and analyzing trends to provide meaningful insights. You understand key performance metrics and can use data to support informed decision-making. Technical proficiency. You are proficient in Microsoft Office (Excel, Word, Outlook). Experience working with CRM and/or ERP systems would be an asset. You can quickly learn and adapt to new technologies that support sales operations, ensuring data integrity and process efficiency. With a developed and cohe

📌 Customer Service Representative Order Processor (Markham)
🏢 Genuine Comfort
📍 Markham