Elevate customer success with Jobber as a Retention Specialist. Engage directly with at-risk customers to provide meaningful solutions and strengthen their experience. As a key member of the Customer Success team, you will actively help prevent churn and foster long-term relationships with clients in Edmonton, Toronto, Vancouver, and Kitchener-Waterloo. Utilize exceptional communication skills and problem-solving acumen to address concerns and translate Jobber's offerings into impactful solutions tailored to each client's needs. Key Responsibilities:

- Engage with customers at risk of cancellation
- Conduct proactive outbound retention calls
- Facilitate scheduled value sessions for customers
- Uncover root causes of churn risk
- Protect and retain recurring revenue

Requirements:

- Experience in high-volume, customer-facing environments
- Genuine curiosity about customer challenges
- Solid verbal communication skills
- Ability to influence outcomes through consultative conversations
- Adaptability in a growing environment

Help ensure Jobber customers succeed by connecting them to solutions that drive their long-term growth. #J-18808-Ljbffr

📌 Retention Specialist at Jobber (Waterloo)
🏢 Tech Sales Jobs
📍 Waterloo