MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. Are you a skilled communicator with a passion for helping people and solving problems? We’re hiring Contact Center Agents to support inbound customer service, sales, help desk, and back-office operations. You’ll represent some of the world’s most iconic brands, providing expert assistance and building meaningful customer relationships. Troubleshoot basic technical issues and guide customers to solutions. Understand customer needs and resolve issues with care and accuracy. Identify sales opportunities and apply persuasive skills to upsell or upgrade services. Use internal systems to manage accounts and process customer requests. Clearly explain products, services, and procedures to customers. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older with a high school diploma or equivalent . Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems . Skilled in troubleshooting, conflict resolution , and customer follow-up. A customer-first mindset : empathetic, patient, and responsive. Starting compensation is based on experience, and

we offer
a variety of benefits and incentives to support and reward our team members. We understand the importance of balance and support, which is why

we offer
a variety of perks and incentives that go beyond a paycheck. Paid Time Off:



Earn PTO and paid holidays to take the time you need. Health

Benefits:
Full-time employees are eligible for supplemental health coverage through Blue Cross. Life Insurance: Access life insurance options to safeguard your loved ones. Paid Training: Casual Dress Code: Be comfortable while you work. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.



MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. MCI organically grows, acquires, and operates companies that have synergistic products and services port

📌 Remote Contact Center Sales (Ottawa)
🏢 The Sydney Call Centre
📍 Ottawa